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Color Set
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66,637 Verificado Comentarios de clientes |
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You do not allow customers to cancel auto ship.You do not allow customers to cancel auto ship 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosA - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Problème de réceptionBonjour je n ai toujours pas reçu mon produit après 10j. Cela est anormal. Il ne faut pas être pressé!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFaela - Merci pour votre message ; nous sommes désolés d'apprendre que vous n'ayez pas reçu votre commande. Nous venons de vous envoyer un email avec plus d'informations sur votre commande, nous restons à votre disposition pour tout renseignement et assistance ! |
Hate itMy color was to be dark brown after use it my color is red 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBobbie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Do not recommendReally bad didn’t came the was it was supposed to be it even dark more my hair really bad experience 0-10 I give a -10 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDania - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not at all what I asked forWay too dark, way too brown, doesn't look at all like the photo I sent my "stylist" (which btw you don't get a designated person. I replied to the email sent by my alleged stylist, and someone else entirely replied, because it's just a Zendesk ticketing system of random support employees who probably have no experience in hair color at all). Thankfully I got the demi which in theory will wash out. I won't be trying this again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAAAA - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Beware of eSalon's Poor Customer Service and Misleading PracticesI must express my extreme disappointment with eSalon's subscription service. After deciding to try their color plan, I quickly realized it wasn't for me and promptly requested a cancellation before the next charge. Despite this, I was still charged for an unwanted order, and the second shipment was on its way. I reached out to their customer service, expecting a straightforward resolution, but their response was utterly unacceptable. Not only did they fail to acknowledge their mistake, but they also didn't provide any assurance that my returned item was received or processed for a refund. eSalon's so-called "Color Care Team" offered no sympathy for their error, instead suggesting I keep the unopened color for an indefinite period. Why should I keep something I never wanted in the first place? The worst part is their slow refund process, claiming it may take up to 10 days after receiving the return to issue the refund. This is an outrageous delay for an item I never ordered and returned promptly. I'm deeply dissatisfied with eSalon's lack of accountability, misleading practices, and disregard for their customers' time and money. Their customer service has proven to be unhelpful and unresponsive, making me regret ever trying their service. I strongly advise potential customers to steer clear of eSalon's subscription service, as they do not value their customers' satisfaction and employ questionable business practices. Save yourself the frustration and find a more reputable and customer-centric haircare provider. 3 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJake - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of ou Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Grey not coveredGrey not covered 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Shabana! We are sorry to hear that your greys haven't been colored. Please check your email, we just got back to you to help you further. |
colorI've been doing well with eSalon for a while but my most recent color turned out looking a little too light and washed out. I'm not sure if someone else mixed the formula but it was different from the usual color. I need a little more tone or something. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosViola - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Gray HairThis product does not cover gray hair very well. I am very disappointed in this product. It’s too bad because my hair looks so shiny but the whole point if Cole ring my hair is to cover my gray hair. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEva - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Farbe deckt schlecht und hat einen Rotstich ergebenFarbe war recht flüssig und schwer aufzutragen. Ergebnis enttäuschend - Farbe deckt schlecht und hat einen Rotstich. Absatz wurde heller als die Länge. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKarin R.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |