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Color Set
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66,655 Verificado Comentarios de clientes |
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1. BestellungDas Produkt war sehr schön verpackt. Die Beschreibung vorzüglich. Die Farbe fiel wesentlich dunkler aus. Deshalb würde ich eine Farbe heller wählen. Leider habe ich vermutlich die Inhalsstoffe nicht vertragen und ich hatte anschließend über mehrere Wochen starken Haarausfall. Durch die Einnahme von einem Vitamin B-Komplex wurde der Haarausfall gestoppt. Bis jetzt sind die Haare aber nach wie vor sehr ausgedünnt. Daher kann ich die Färbung für empfindliche Menschen nicht empfehlen. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBiene M - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Just noFlat color, too dark, too many requests for the correct color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlexandra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Totally different colour to what I asked forI asked for the same colour as in the pics I sent. I have very dark natural hair and it’s dyed red and the ends are pretty faded so quite light red. I like faded as it’s the only time I’ve ever had lighter hair. To note, my current red is red red. The dye I’ve been sent is plum. I didn’t realise this until it was developing in to a nice purple colour - I now have my unwanted very dark hair back with strong plum. Absolutely nothing like what I asked for. I’m just hoping it fades quickly and I can go back to my old dye :( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Amy! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Not dark enoughI thought it was going to be a darker red/brown. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPenny - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Does not work well with graysI used this is the past, before gray hair. Worked great back then, but now that I’m mostly gray under my color, I have two toned hair. Brown up top and black the rest of the way. Even, with that being said, my hair doesn’t feel damaged and is still feeling healthy, which is why I gave it three stars. Still feel like I look ridiculous. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Didn't cover grays, very redSo frustrated New color didn't cover grays and it made my hair red instead of blonde Very disappointed 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCheryl - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color not as expectedI asked for a light subtle coppery/strawberry color and the dye I was sent made my hair much darker with no tones of red at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRebecca - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Went from orange to dark orange..dark blonde went orange brassy.you recommended light brown..oh my sweet lord now a totally dark red brown..ouch. Im 73 and it does zip but make me lookI 10 years older. I STARTED WITH MY LAST PHOTO UGHHH 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCassie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Lackluster grey coverage.Mediocre results. The process was fine but the color is no better or worse than available boxed colors. The price wasn’t worth it for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Nie wiederoSorry, aber der Versuch war voll Mist. Kann ja sein das so viele davon begeistert sind ....... ich auf keinen Fall. Habe die Annahme der zweiten auch verweigert. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlice G. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |