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Color Set
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66,655 Verificado Comentarios de clientes |
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Communication is poorI emailed twice to get this amended and nothing was done. I cancel and I was still charged. I’ve finally called and had a refund but the shipping wasn’t and it’s £7. I had high hopes this for this but sadly I’ll be telling my friends to hold off. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Emma! We apologize for any misunderstanding with your Color Plan. Please check your emails, we just got back to you to help you further. |
ShameHad high hopes when l applied it on it seemed so much better than my usual one from Holland and Barrett. It’s been 2 weeks now and unfortunately my grey is coming back so I probably won’t reorder. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Sonia! We are sorry to hear that your greys were back after one week. Please check your emails, we just got back to you to help you further. |
Not the colour I requestedI am still I'm shock. I ordered a dark blonde copper. My hair is now dark brown with hint of red tones. It's nowhere near blonde anymore. I am truly so upset with the outcome It is nothing like the hair colour I chose. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHI Rebecca! We are sorry to hear that your custom blend hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Disappointed ResultsI was excited to try eSalon after everything I had been reading about it. I was impressed with the package I received with the separate items labeled and placed neatly in their respective locations. Everything that could possibly be needed was included. The instructions and application were very simple and easy to follow. I loved the resulting hair color. However, after the first week, I noticed the color was fading faster than I anticipated. By 2 weeks, so much I was wanting to color it again. Thinking i maybe was at fault with the color I selected, I.asked for a different shade. Again, color faded. I tried one more time, and color faded again. Yes, I used shampoo for color treated hair and a weekly treatment conditioner from eSalon for insurance of lasting color. I have a nice straw hat I wear to protect my hair and face when I’m the sun. I will be canceling my hair colors for the future. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSheilah - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
TerribleThis is the worst hair dye I’ve ever use since I’ve been dyed my hair for over 20 years. The color doesn’t stay. It washes out within a week. I do not recommend this. I recommend going to your nearest beauty store and continue buying the hair dye that you’ve been loyal to. Try something new, but I know I’m not gonna get my money back even though it says 100% guarantee. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnnette - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
THERE IS NO WAY TO STOP THESE PEOPLE FROM SENDING YOU PRODUCT YOU DO NOT ORDER!!E-Salon is a MONEY PIT!! You order ONCE from them and there is NO WAY IN HELL to contact them to CANCEL your order! If you want to be paying for the rest of your life for some shit you only wanted to try ONCE...then you are in the right place... E Salon will take you for your money without your permission and they do not give you a means to get it back or even CANCEL the damn order!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren - Thank you for reaching out! I apologize for any confusion! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Refunding your moneyI will never do business with this company again. I urge all of you to reconsider in ordering. I was charged over $33 for a delivery that I was told I could send back via my mailman, and since our mailman has been with us for years when I handed him to package to be returned to the sender he took care of it as he always has. I have called the company twice trying to get my refund I have canceled my account of course and they're telling me they have not received the product back yet, this is been over one month ago. So evidently with this company the left hand does not know what the right hand is doing. So I'm out the money and for some reason I happen to send back online shopping a different product with another company and lo and behold they received it within 5 days. Stay away from these people if I were you 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Terrible conartistsTurn off my rebilling!! I hate your website you deliberately have it set up so it takes me around in circles so I can't stop the rebilling! You should be ashamed of your business structure! Conartists!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Deanne! We are sorry for any misunderstanding with your Color Plan, and any inconvenience online. We just got back to you to help you further. |
Decent Product Wrong ColorIt is better than drugstore colors and it comes with a good amount of product. I have a lot of hair and was able to cover it all. However, it has dried my hair and the color has an orange tint which I wanted to avoid. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaite - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback |
CouleurBonjour, j'ai utilisé pour la première fois la coloration que vous m'avez envoyé. Rien à dire quant à la qualité des produits. Cependant, la couleur obtenue est trop foncée à mon goût. J'aurais souhaité une couleur plus claire, plus cuivrée, voire même du cuivré intense. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMARIE-CLAUDE S. - Merci beaucoup pour votre commentaire. Nous sommes désolés d'apprendre que votre coloration n'a pas complètement répondu à vos attentes. Nous souhaitons trouver avec vous une formule qui vous plaira. Nous allons vous contacter par email afin de remédier à cette situation. À très vite ! |