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Great productThe reason I gave it a lower rating was not because of the product it is a 5 but my color was not right...it was a ash colored blonde rather than golden but it is hard to tell by a picture and they are correcting it for next time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatti - We're sorry to hear the color wasn't the golden blonde you were looking for. One of our licensed colorists has already reached out to you and adjusted the color to fit your hair color goals. We hope this new color will be your perfect match! |
Faded fastI love the color , my only issue was how fast it faded . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLeah - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Did I do something wrong?Hi I chose my colour hoping my hair would be luminous but it was dull. I thought I had a free product? A free colour but the hair colour wanted mixing with 20ml. And the root bottle with the other bottle of 20ml. There was so much colour that I needed a 1/3 of the root dye. Please advise as I am not happy with my brassy dull shade. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCeecee- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
ColorI felt like the color faded quickly. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love itI am so happy with my hair color. My husband said- when did you go to the salon?? 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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I Am In ❤️Thank you so much for my recent order, I followed the instructions exactly as specified and couldn't be happier with the results! The two colors that you sent were perfect- my roots and grey were completely covered and my ends blended in nicely!!! 55 Stars to you!!! Great customer service, salon quality products and super fast shipping!!! Perfection!!! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Custom ColorThis is the best way to have your hair color regiment.....saves time and effort.....even the shampoos are delivered in the same box! There are all suggestions about new products to try...it's easy....everything is right there! I am so glad I tried this!! Thank you!!! Nora 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Love my hair colorThis is such a great hair color!! It keeps my hair soft and it the color smells good after I wash it unlike all hair dyes I have used in the past. My husband used to complain of the smell of the dyes I used, but this one doesn't bother him at all. I was one to buy hair dye from the grocery store trying to save money instead of going to salons since I have to color every 3-4 weeks. I won't go back to that idea anymore since Esalon dye is awesome!! High quality dye that stays in very well!! I am very happy I have tried this and the auto shipment has been very nice to receive in the mail. I like how they will adjust the color anytime you would like to also. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Love itI absolutely love this service it came on time value for money and the color was exactly as I was expecting 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love it!It's the perfect color! Love how the touch base with you before they ship it out to make sure everything is right. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |