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Color Set
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66,689 Verificado Comentarios de clientes |
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ResultsMy color was wrong this time. I put pictures on here for you guys to look at it. My root color was bright red and my ends refresher turned out blonde with no red. I am not happy with it this time. I had to pay my hairdresser 90.00 to fix this. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
My roots didn’t match my endsLoved the colour for my roots but my end( majority of my long hair) is a completely different colour sadly. It’s BRIGHT red. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosOlivia - We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously, and we’d love to work with you to meet your hair color goals. We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. |
1 seule couleur pas 2!J'ai demandé une couleur plus claire et vous m'avez envoyé d'office 2 couleurs à faire ! C'est déjà une corvée d'en faire 1!!! Et du coup, ce n'est pas le même prix. Je NE VEUX PAS DE 2 COLORATIONS. MERCI DE RECTIFIER POUR LE PROCJAIN ENVOI 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosValerie D. Merci pour votre commentaire. Nous sommes désolés pour cette confusion, vous aviez ajouté un Color Pro Toner à votre commande en plus de votre kit de coloration sur-mesure. Nous allons revenir vers vous par email afin de vous aider concernant chaque produit. Si vous avez des questions, nous sommes à votre écoute. |
Roux 😱La couleur était rousse! Horrible 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVanessa B. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration n'a pas répondu à vos attentes. Notre garantie Coloration Heureuse est primordiale pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation. À très vite ! |
Not quite what I neededThe product was easy enough to use and the instructions were clear. This was a kit made for root touchups on dark blonde hair. Either I did not order a light enough shade, or I did not leave it on long enough. My roots have an orange-y look to them. Definitely not what I wanted. I will be reaching out for help and hopefully their customer service can help me fix it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEmma - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Couldn’t open! Seriously!The bottle of color was sealed unevenly in a way that made it impossible to open. I even had my husband, and 23 yr old son try. My husband ended up drilling a hole in the side so I could squeeze out the content into a bowl to use. Color was nice, but didn’t last more than 3 weeks. Also, I only received 3 gloves, instead of 4! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJackie - We truly apologize that the color bottle could not be opened. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
DeckkraftSchlechte Deckkraft bei grauen Haaren 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandra R. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Wrong colourI asked for a dark brown copper red. But my hair has turned out a purple/red brown. Not satisfied at all and extremely let down. Do not recommend at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Kassie! We are so sorry to hear that your color has turned out different from what you expected. Please check your emails, we just got back to you to help you further. |
Color is Nice But Poor Gray CoverageI really like the color but have to use another product to cover gray roots. Trying to figure out how to cancel on the auto-ship is next to impossible on the site. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHeather - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Worse mistake ever, didn’t meet my expectationThe color us ugly, i send you my picture and this is light dark brown, that is why i stop buying color with you, 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEvelyn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |