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Color Set
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66,689 Verificado Comentarios de clientes |
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This is not the same colorThis is not the same color I received last time even though it says the same. The freshly covered hair is reddish brown! I am very disappointed as I am suppose to have photos taken soon. Last hair color was perfect, medium with pearl but this one is not the same. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSherry - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Grosse déceptionNe correspond pas à ma demande je suis très déçue et vais arrêter mon abonné Si aucun geste commercial n’est fait 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSophie A. - Merci pour votre commentaire. Nous sommes sincèrement désolés que votre coloration n'a pas répondu à vos attentes. Nos Experts Coloristes vous ont contacté par email afin de vous aider et remédier à cette situation. Veuillez vérifier vos emails pour plus d'information de notre part et si vous avez des questions, n'hésitez pas. |
ZERO CHANGE IN COLORThere was no change at all in the color of my hair. I followed all instructions to the minute & after finishing, there was no sign that I had just spent an hour coloring my hair. Total waste of time & money. Do not recommend!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Pretty goodBetter than boxed color. Not as good as color from a salon. A good in between choice. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMolly - Thank you for sharing your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Extreme Hair LossI’ve colored my hair all my life, but the last couple years only had highlights done twice and used a toner. I have never experienced hair loss like this immediately after coloring my hair. It’s devastating!!! Never again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSoozy - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Not impressedThe color was a lot darker and less vibrant than what I chose and was looking for. It made my hair super dry ( way more than the otc color I typically use. ) I ran out of the end color and had to run the root color way lower than my root line and I still ran out of color. I ended up adding a little water to my head to stretch it out some. It was close. I know I have a lot more hair than most people, it usually takes my three boxes of otc dye to cover my head. But unfortunately with this I had no backup. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNia - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Didn’t get a good coverageI got my husband to help me cover all my roots. Unfortunately the coverage on my front greys didn’t occur very well & the coverage I did get didn’t last long. A disappointing result on this occasion. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Shazia! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just contacted you to help you further. |
Awful3 color changes and my hair looks awful. I will be canceling my account. My roots are extra brassy red/orange and zero coverage. Absolutely disappointing. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLeslie - We truly appreciate your feedback and apologize for any disappointment. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Injured by productI have received incorrect or incomplete orders previously but to make matters much worse, in my most recent order the color bottle caused an injury to me. This is not a safe product or a reputable company. Avoid completely or you will put yourself at risk for injury and harm. Esalon is negligent in its responsibility to ensure its products are safe. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCaitlin - Thank you for reaching out to us here at eSalon! We're truly sorry for the recent issue with the color bottle. We take our clients' feedback to heart and continue to improve our products each and every day. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Wish I could give zero starsBeware, my hair became orange. I even gave multiple times for them to be able to adjust my color and still ended up with the same results. Never again! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFranci - We’re so sorry to hear that you were disappointed by the results of your color applications. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |