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Color Set
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66,655 Verificado Comentarios de clientes |
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The colour was lovely but not what I wanted or expectedThe colour was nice, and on any other day I would have loved it but it is so much darker than I wanted and not how I described I wanted it, Judging from the colour chart provided. Which was a shame as I had my heart set on that colour. Also the amonia was so strong I had to walk out of my bath room 4 times during the application because it was making my eyes water. Overall, product was ok. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Luisa! We are so sorry to hear that your hair color was darker than expected, and also for any inconvenient with the smell. Please check your emails, we just got back to you to help you further. |
HaarfarbeEs ist das allerletzte was ihr Unternehmen treibt !!! Man kündigt das Abo erhält trotzalledem die Ware und Geld wird abgebucht und niemand setzt sich bei Problemen mit einem auseinander!!! Abartig!!‘ nur Geld machen wollen!! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTanja B. - Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20 % sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. |
Horrible ColorPaused my subscription for a year or so and came back. Color still does not take and is nothing like the samples. Wasted my time yet again, box dye from the pharmacy is honestly better than this. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrittany - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Nothing special and left my hair dryI cancelled my plan 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLise - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
No thanks!I got my box and was so excited! I read everything and did just as instructed to do. I liked the color ok. But two weeks later the color is fading on everything. Every shampoo, next morning, or sweating, causes pink to fade on things. My pillowcase is stained after two weeks from the time I colored it. The color keeps fading and ruining things with a pink color from my hair! I have never had this happen. So, I'm not in any hurry to use this brand again. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKatya - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
Disappointed.I am disappointed with the color this time. I had used a medium brown and had some mohogany blended, expecting I'd get a slight red peeking through. My selections led me to choosing another feature in the color, one of which was ash. Since I didn't want any of the other options offered, I felt I had no real choice. And as I suspected at the time, the color came out an ashy-brown, no red, slight or otherwise, just drab-brown. What is mohagany anyway, if not a reddish-brown? I guess I need more help choosing from the options offered. Next time. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMara - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Medium Blonde turned my hair RedI asked for an exact color match to cover my grays. It’s nerve racking trusting anyone with your hair- it’s the frame for your face, so of course you need to get the color right the first time. Unfortunately, that’s not what happened for me. My hair now has a red tint to it- like a dark strawberry blonde… not my style and it was really obviously not a match for my roots as the grow out is already showing 4 weeks later. It doesn’t look professional and now I need to wait for the color to wear off and then pay a salon to fix my hair. Additionally it’s super strong in the chemical smell, which can’t be good for my hair or scalp. I tried to leave a note for my stylist but I also found out that you can’t take advantage of their guarantee and leave a note for the stylist on your account unless you are paying to place a new order. Would not recommend. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlyssa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Dark muddy brown not red like I asked forReally unhappy and disappointed with my first try of esalon. My hair was red and I wanted my roots to match, now my hair is dark brown (basically my natural colour) it looks awful and will be dark and depressing all winter now as I can’t dye again without damaging it. Will never use again and would NOT recommend. I want a refund and to cancel all future orders. Really unhappy !! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Helena! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Pas assez cuivréCouleur toujours pas assez cuivré 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAudrey C. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration n'a pas répondu à vos attentes. Nous allons revenir vers vous par email afin de vous aider autant que possible. Si vous avez des questions, nous sommes à votre écoute. |
Farbe kann Mann nicht ändernFinde es wirklich traurig , die Farbe ist gut , Mann kann sie aber nicht ändern . Mein Farbprofil ist keine Ahnung nicht vorhanden . Habe auch angerufen um 18:30uhr aber ist keiner zu erreichen ist nicht besetzt . Wass soll das ? Wenn man die gleiche Farbe für immer will sind die ganz toll. Mir antworten auch auf Email immer einer . ändert sich aber nicht 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHeidi - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |