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Color Set
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66,934 Verificado Comentarios de clientes |
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Turned my hair a brassy orangeOrdered a warm blonde and followed all of the directions. My roots are now a very brassy orange instead of a blonde color at all. I was better off with my natural dark/dirty blonde than dying them to be orange. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlexis- We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
good color, that lasts, but very greasy.I have used lots of different colors over the decades. This one left a horrible greasy feel. It took me several shampoos to wash it out and later that day I could still feel some very, very greasy spots. But the color has lasted and it feels soft. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaurie- We’re super sorry that your recent hair color left your hair feeling greasy—and thank you for bringing your experience to our attention! Our gel color is crafted from highly pigmented professional-grade dyes, which can feel heavy if not totally washed out per your Personalized Instructions and sometimes requires a little bit more shampooing than other color. |
1st time userThe product arrived well packaged and clear instructions, in my case I was advised to colour sections at the roots and after the recommended time use remainder whilst showering to work through ends for only a minute or so. I found it was a lot of mixture left over once roots were treated and whilst I used it as advised to work through rest of hair it was probably more than needed. I was disappointed that it didn't completely cover my grey, the stubborn bits around the temples, perhaps it needed longer than the time specified but as a first time user of this product I was reluctant to leave on longer than advised, I like the colour and time will tell if it fades, shampoo and conditioner was a nice touch although don't think they suited my very fine hair that well, Once I've had the colour for a few weeks I'll decide if I want to re order but overall it's a nice product that's easy to use. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAndrea- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Doesn't work on grey hair.My hair is premature grey and I have colored it for 20+ years. I finally let it grow out but it it made me look older than I feel. I ordered a red copper shade. It looks great on the ends that were still colored red. I left the color for 40 minutes on the silver and looked good till I washed my hair. Now it is a dull red brown I will have to redye my hair to get an all over decent color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDedra- We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
DeceivingI opened my credit card statement and was surprised when I saw the second the charge from esalon. When I purchased the first time, it was not clear that they will delivered every mont automatically and automatically charged you for it. I just remembered answering the question that I color my hair every 3 weeks. I think that is very deceiving to the customer.. I am disappointed on this kind of service and this way that company operates, they don't make it clear to you and charged you at the back end. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFyel- We apologize for your negative experience. Whenever you place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. This just explains that you can pause, modify or turn off the service at any time through your account or by giving us a call. |
Much better!Like the color! Better coverage of the gray! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Hair color with all the extras!!I like eSalon because I choose to have it mail to me at a certain time and just when my gray starts to show its like my hair knows it's time to color it. And the product has not let me down. I get a lot of compliments too. Thank you Keep doing what you do to make your product so good. Thank you. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Great colorI initially placed my order and my consultant contacted me to say she thought i should go lighter. Great suggestion and the gray has stayed away for 6 weeks 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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FantasticNever thought it would be as near to my colour as it was. It's perfect. Highly recommended 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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its GREATThank you so much for the great color! I love it! Easy to use, quickly received, and I really love the color of my hair! I have already recommended to two friends. Thanks! So glad I have found my home hair color vendor! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |