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Custom Color Set
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66,903 Verified Client Reviews |
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Great color....Although it was slightly darker than I anticipated, overall the color was fabulous. There was no real harsh smell, so that made it easier to bare. The color techs seemed to really get what I was looking for, and the end result looked, and felt great. The only thing that would have made it better..... A free shampoo and conditioner for color treated hair. 0 of 0 people found this review helpful. Did you? |
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My hairdresser does it for meI am very happy with my color. However, the gray roots begin to show in 3/4 weeks. Not too happy about that 0 of 0 people found this review helpful. Did you? |
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esalon colourI like the colour but I have dyed my hair one week ago and my grey is already coming threw. so this is not going to last me the three months it said it would. as my hair grows and unless you have put an ingredient in their that stops my hair from growing its never going to last this long. I have to colour my hair every 3 weeks . as my regrowth is very visible. other wise I loved the colour . 0 of 0 people found this review helpful. Did you? |
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Custom colorI'm glad I was consulted before it was sent. They were right, the color I'd originally picked would have been too dark for me. 0 of 0 people found this review helpful. Did you? |
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Irritated my scalp but color seems lighterI think the color is different but it depends on the lighting. I did a before and after in same lighting so hard to tell. But the product irritated my scalp after about 15 minutes so I think I am back to the salon for selective highlights and not all over color. I think this works with gray or if you are trying to go darker or redder shades and you are not scalp sensitive. As for the color, I'll decide after a few days. I like the color as it is lighter and the red seems to be toned down. My hair also feels great! So I am upgrading to 3 stars and might talk to my hair stylist to see if she can use without the prodcut affecting my scalp. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnna - We’re truly sorry to hear that you were unhappy with your color and experienced a sensitive scalp that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience. |
Too darkFamily liked the colour but I thought it was too dark. It came out fairly dark brown? After 1 wash it has lightened a bit. Slightly too dark for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We appreciate that your family liked the color, but apologize that it was a little too dark for you. We see that you reached out to share your feedback with your colorist, who adjusted your next order for you. We'd love to hear your feedback on the new formula when you are ready to share! |
Cancel pleaseIt has never made my hair a drk. copper . I have sent the last order back. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarlene - We’re sorry that you were unhappy with the color. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
not as expectedI am sorry to say this time I was not pleased with the finished result. The previous time the colour had gone darker than the 1st use, however this time the colour was not even coppery it went a med/dark brown. It was so bad I cut my long hair to just above shoulder length to get rid of the darker ends. Since then I have had to add some red tone in the form of a semi- permanent colour as it was so dull. On the positive, this colour does leave my hair in good condition. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHelen - We’re sorry that you were unhappy with the results of your application. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We truly value your happiness as a client and look forward to hearing your feedback on this new formulation soon. |
ColorAlthough I love product, this color makes my hair look dull, still a little orangey brassiness to it. When my gray starts showing it then looks better. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSelita - We apologize that your hair color turned out duller and brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
disappointed with the colorIts obvious to me that the person who created my color didn't get me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |