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Custom Color Set
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66,866 Verified Client Reviews |
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Color was dark and instructions were wrong.I wanted to color only the ends of my hair and not the roots. The instructions were for coloring roots only. Color also turned out much darker than I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We're sorry to hear that the color didn't turn out as expected. For the best results on highlighted hair, we recommend not applying the color to the ends as it will likely damage the highlights you already have. We are happy that per our satisfaction guarantee, we were able to issue your refund to you. We apologize again for any inconvenience! |
Need more color.I love the product. But I change my color, and I really wish that I could have seen more of it. My hair just looks black now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Had a red tintI ask for light ash blond. It was more a strawberry blond. I hated it. I had to put the darker color (dark ash blond) from my July order on my hair to cut the pink tint. I like my hair two tone, light ash on top and dark ash blond on the underlying hair. I was not a happy customer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Happy HappyAfter contacting esalon over my first hair colour they kindly sent me a new refigured colour free of charge!! Well impressed! I LOVED the new colour it was lots better I would still regig a little with the first one you apply to roots just so it was more Auburn/plum but it really was a much better result. Thank you esalon I really am impressed and will order when I need the next one. Amazing shine and total top class goods. 0 of 0 people found this review helpful. Did you? |
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Highly recommendCustomer service with this product is right on! They pay close attention to your wants and needs and keep tabs on you to make sure everything is going well. Love how easy it was to order, and use, too! Highly recommending this to all friends and family! 0 of 0 people found this review helpful. Did you? |
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Perfect color!Love my color specialist! I send photos and tell her a little lighter or darker and she gets it perfect every time! Quality products. Saves me a fortune. 0 of 0 people found this review helpful. Did you? |
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Personal colorColor matches amazingly well. 0 of 0 people found this review helpful. Did you? |
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True Salon Quality Results!I've been coloring my hair for over 25 years and have been to many salons and professionals. I've tried drug store hair color a few times using a few different brands and can honestly say this product is on par with Salon products. Not only does using this product save a substantial amount of money but more importantly to me it saves me time! I'm very happy with the color and the customer service is also great! I would highly recommend 0 of 0 people found this review helpful. Did you? |
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Great productThey got my color just right and I love that I can change the color or my delivery date. It's all up to me! 0 of 0 people found this review helpful. Did you? |
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WowColor is Beautiful!! 0 of 0 people found this review helpful. Did you? |