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Custom Color Set
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66,793 Verified Client Reviews |
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ColorColor didn't cover grays completely this time it was disappointing. This was the 3rd order I have I believe and all of them have been great as far as the end result except this last one. Left it on a little longer by accident but expected the same great result as always but sadly for some reason it didn't do the job this time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTrisha - We apologize your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
ReviewLove the color, but this last order didn't stay in my hair as long as the others have. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We're sorry to hear that you were unhappy with the results of the product. You'll be happy to know that one great benefit to our services is that you can make adjustments to your upcoming order at eSalon. We look forward to delighting you in the future! |
COLOR DIDN'T LASTI PURCHASED THIS PRODUCT ON 8-26-2016, GOT THE COLOR DAYS LATER AND TRIED IT. THE COLOR DID NOT LAST AT ALL I STARTED SEEING HINTS OF GRAY AFTER 2.5 WEEKS (TODAY IS 9-30-26), AND COLOR WAS SUPPOSE TO LAST WAY LONGER. I WOULD NOT PURCHASE THIS PRODUCT AGAIN. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYvonne- We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Hated itThe product was difficult and messy to use. I did not like the color I was left with and now am stuck with for a month. I am trying to opt out on the auto delivery. Please do not ship any more. I cannot remove my credit card info from this site. Please delete ASAP. You do not have permission to use my financial information any more. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBethann - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Color was awfulI am an ash blonde. I put in my notes that my face has a red hue to it so I didn't want anything that would make my hair brassy. Well I tried it, it just didn't work for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Horrible matchLook like Ozzy Osbourne wife. Horrible. Awful disgusted. Never want another product. Cancel all future orders!!!!!😥😥😥😥😥😔😔😔😔 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYvonne - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Best shampoo and conditioner for colored hair!I love the color I had you mix for me and the shampoo and conditioner leaves my hair really shinny. 0 of 0 people found this review helpful. Did you? |
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Great optionI like having eSalon.com as an option over traditional drug store boxed color. 0 of 0 people found this review helpful. Did you? |
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Really like eSalon so farI like the accessories that come with the color, and I've been satisfied with the color quality so far. Affordable and easy. Great job! 0 of 0 people found this review helpful. Did you? |
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This is amazing...I was a little nervous. I thought it might be too dark, too light, etc. I AM AMAZED! No irritation! Hair is silky and shiny! Color is soooo great! Gray is covered! I don't think I can ever bring myself to spend $120 on hair color ever again! And ps, it was kind of fun... :) 0 of 0 people found this review helpful. Did you? |