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Custom Color Set
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66,866 Verified Client Reviews |
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colorThis gray coverage is much better! I just wish my hair was a little more golden brown and not a brassy red/brown...... 0 of 0 people found this review helpful. Did you? |
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always looks great!!can depend on what my hair color will be everytime 0 of 0 people found this review helpful. Did you? |
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Not pleasedUnfortunately, the product dried my hair. The color was not what I expected and did not cover all my gray. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKarla - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
First time trying the productIt was easy enough to apply, but the color match was off. For some reason this seemed to be a little darker and have a hint of red in it. It covered the roots great, but I was disappointed in the color match. I even sent in a few pictures. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Love the colorBut my hair felt like straw.... will not be getting this anymore. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We’re sorry that your hair felt like straw after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Custom Hair ColorThe color I still too dark. Also not much gray hair coverage. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChrishawn - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Best home hair colour I have used!My first order came with great instructions and little sachets of lovely shampoo and conditioner. It was easy to use and I am really pleased with the colour. I will be using eSalon from now on! 0 of 0 people found this review helpful. Did you? |
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ColorI was pleased that color was just what I was expecting and so far is holding up well 0 of 0 people found this review helpful. Did you? |
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Prompt deliver & great colour.Arrived very promptly. Colour was good and instructions clear. Liked the stain guard and stain remover. Easy to delay, stop and reinstate order as required. 0 of 0 people found this review helpful. Did you? |
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EasyLove this, I get professional color at home. 0 of 0 people found this review helpful. Did you? |