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Color Set
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66,772 Verificado Comentarios de clientes |
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First Custom Color OrderColor felt heavy and much darker than expected. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRobyn - We are sorry that your hair color turned out darker than you expected and felt heavy. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
ColorWell we are getting close. Last color change didn't color grays but it did take the shiny penny color away. It's still a little darker than my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJudy- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Too darkI was super excited about trying this product especially after reading all the reviews...I didn't like the smell at first...and i just kept going. I jist did my roots and liked how smooth it went on...but then i noticed it was turning really dark really fast...before the 20 mins. So I washed it out. My hair look like its black now...not brown. Even mu kids noticed. They never say anything...they kept thinking my hair was wet! Super dissatisfied...now trying to get hair appointment to fix it...money down the drain. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSuzanne- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Still too darkI think I started with the darkest brown, I keep trying to go a little lighter. I need it a dark brown but not the darkest brown, red highlights. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCecilia- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Color not as expectedI just got around to using the batch of color made in Feb. It was a lot darker than I expected and brassy toned. I don't know if the delay in using affected the color quality or not, but it will need adjustments for next order. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela- We’re sorry that you were unhappy with the results of your last order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon |
Custom hair colorThis is my first negative review. Yet again, the light to medium shade was too dark. I can live with that. Ok, fast forward to when I rinse out the dye. I was in the shower, had rinsed until clear. At that time, I noticed a lot of suds in my hair. Spent the next 15 minutes trying to get the gunk out-no luck. After another 1/2 hr using the sprayer in the kitchen sink with my husband's help, I was still left with some gunk. Against directions, I had to wash my hair twice with shampoo to get it all out, what a mess! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarol - We’re sorry that you were unsatisfied your custom color and that it was difficult to wash out. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Hair colorLove it get many complements on how nice it is. My hair dresser applied the color and was vety impressed with it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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My color....Perfect as usual 😁 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Great lasting resultsvery happy with my first application. The results seem to lasting very well. Plan on staying with esalon for all future applications. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Base colorAfter tweaking the colors around, this is the best color so far. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |