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Custom Color Set
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66,541 Verified Client Reviews |
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Not goodI was so exited to start using this hair color hoping to cover my gray hair. I only have gray around the hairline area, unfortunately it didn’t fully cover my gray, the color ended up not even. In my opinion this hair color is not so different than the store bought hair color. I think I won’t buy it again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNiveen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
My hair looks like poopThey changed what I originally wanted because they said it was too warm but once I applied it, the color they chose was to dark and washed me out, didn’t cover my greys and have hot roots No thanks don’t recommend 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
CrappyHorrible turned my roots bright purple 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSue - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not workThis is only my third shipment but the color did not work. I followed the directions just like before. It worked the other two times and looked okay but this one was a fail. I am not sure if it’s worth the price of almost $30 (with shipping) for color that is hit or miss. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLeigh - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Did not cover the grey!The colour was good although needed more gold added but it just did not cover the grey. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFran B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
ColorI did request color to be a little littler but it is more red not lighter brown or blonde. Not what I was hoping for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJane - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Too darkColor was too dark. No Golden tone at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJane - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Did not cover my grays.This hair color did not cover my grays. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKara - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not goodIt was brilliant pink not what I wont 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFreda B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
1st colourHello Im not at all happy the colour was very harsh and brassey yellow . I thought it would have a creamy effect but it was yellow . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCatriona B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |