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Color Set
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67,076 Verificado Comentarios de clientes |
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HorribleMight just as well get a hair dye from Poundland from blond ash to red head not what I expected 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonia - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate your feedback and look forward to helping you reach your desired color! |
Not coveringStill not covering my gray hair 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLinda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Soft blackDid not like final mixture, too light and did not give desired results after applying 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBlinzho - We’re truly sorry that our color did not meet your expectations. We'd love to craft a unique shade for you, designed to better suit your needs. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Good product. Excellent support.After posting photos of my natural hair and an inspirational photo of what I would like to achieve; the colorist was very supportive. Gave good suggestions. I'm not where I want to be after a first step, but love the many products available that allow the customer to adjust and work with a professional. 4 de 4 personas encontraron este comentario útil. ¿Y tú? |
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Love itLooks great. 👍 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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👍👍👍👍👍Ich finde die Farbe fantastisch Sie kümmern es ist einfach nur schön Hornig Edith 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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I ordered black…And it actually lightened my hair 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKari - Thank you for reaching out! We are sorry to hear that your color formulation came out lighter than you were expecting. A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Color drabToo dark it's ok I'm going to a professional colorist thanks for trying... I'm cancelling my orders with esalon thanks for trying I am not a happy customer... 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSharon - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Didn’t cover grays.It didn’t cover gray hair. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLiliana - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Super long delivery and additional costsI waited 15 working days for a delivery (3,5 weeks in total!) and I had to paid additional customs duty. I am not going to order anymore. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Dorota! We apologize for the inconvenience with your order. Please check your emails, we just got back to you to help you further. |