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Color Set
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66,754 Verificado Comentarios de clientes |
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Love it!Third time to use your custom color. It is easy and convenient.!live it ❤️ 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Never tried home product on my hair before.This has been the easiest product to use! Even though I have not used home products on myself before this product-I have used them on my mom and my sister's hair. I found those products to be very messy, too runny and to have an obnoxious smell. The esalon products came with everything I needed. The smell as not as overpowering as other home products nor was it runny. The instructions were clear and concise. I have requested an adjustment with the color I previously used-but this is my own choice not the fault of the product. I can't wait to try the new color. I only rated the review with 4 stars because I had so much left over and had to throw it away. Now I know I can safely only use 1/2 of the product and keep the rest for next time. I expect I will be updating my review to 5 stars after trying this and using the lighter color I have requested. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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luv itI luv my color it is the only one that has ever been the closest to my natural color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Nice colour WRONG shadeI really wanted a change so deep violet purple it was to be. Only this time I knew I also wanted to try eSalon for a better colour and condition after colouring my hair. I knew I was taking a big leap from washy red to the vibrant violet purple I had picked out, but was ok with it as I'm a ex~hairdresser. Colour day arrived looks good mixing it, looks deeper when on but you can't tell when it's wet!! TADAHHHHH!!! OH! NOT the colour I'd picked out, not the lush vibrant violet purple I'd paid for but dark brown with a 'hint' of purple.....GUTTED!!! I was that disappointed I just dried my long hair and tied it up! My hubby was 'let's look then' as it was him that had treated me (paid) "I thought it was going to be purple not brown!" an that was outside in the daylight were it should have been lush and bright.....NO BROWN!!! So! What do I do now? Trust eSalon again and pay another £16-? Or go back the the dye in a box from the super market??? So eSalon......Whdt do I do now? P.S ~ I haven't posted a picture as it's NOT the colour I 'thought' I'd brought. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPaula - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
to dark colorit turns my color way to dark 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRita- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Great color BUTSeem every color I get for my roots keeps getting lighter or it's extremely red. I now have bands or stripes were you can definitely see a difference in new and older colors. I'm really not happy 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Last shipmentNot the same color very dissapointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosValerie - We’re sorry that your custom blended hair color did not provide you with the results you were looking for. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Not impressed, can't stop order despite cancellingToo drying, strong smell, worse than drugstore product at a higher price. I immediately cancelled auto order after first use and online again but still keep getting notifications of auto-shipping. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristine- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Hair color reviewI have put my account on hold . I like the color almost , but after 2 washings it turns light . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeanna - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Too Dark!!!I am 60 years old, I don't want my hair to be as black as Elvis and my first shipment was too, too dark. I typed a message and asked for the second shipping of the color to be a lighter brown with blonde highlights if possible, and no red. I saw no difference, the second shipment was as dark as the first, so I cancelled. This was too expensive to get color that I don't like. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEmily - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |