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Color Set
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66,754 Verificado Comentarios de clientes |
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LOVEWill get this again and again! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Luv itLuv luv luv 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Still to darkThe color was still to dark. I love the concept. Saves me so much time. I'm going to try one more time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDominique- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
ColorColor is fine but I do not know why the hair on the front by my forehead were I have the most white hair the color did not last long it lasted only 3 weeks 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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I love my color!I'm so thrilled with my color, I want everyone to know about it. Not only is my color great, but the ease of using the color was great....along with it's texture, softness and easy handling and styling. It wasn't always this way though. My first few hair coloring experiences through eSalon were disappointing, at best. Luckily, I tried ONE more time to explain what I wanted for my hair. As of my last hair coloring, I have what resembles the hair color I've been looking for. Now I can comfortably process my hair and know I will be happy with the end result. Thank you to my colorist who put in the hours to help me out and will probably be put in a pickle to help me again in the future (and I decide on some other change in my hair). The instructions are easy to follow and concise. This is a money saver without looking shabby. Nor am I pushed into buying other products from eSalon. I can browse the site on my own time and see if there are other products I would like to try. Although, I have always enjoyed "having my hair done," this keeps me on track with my budget and is self satisfying when the mirror reflects the me I want to be. Keep up the good work and thank you. Kyle M. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Pros & consI like the product & results were very good. It feels a little pricey for touch up. I asked to be removed from auto reorder program but received the product anyway. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelody - We're sorry to hear you feel our color is too expensive. Our salon-grade product is made custom for you by licensed colorists. We're contacting you further to confirm that your service is off and assist you further with your account. |
Color faded after only a few weeksThe color has almost completely faded or washed out after only a few weeks, despite the fact that I use color safe shampoo/conditioner and I wash my hair every 2-3 days. Not pleased. I will not reorder. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmber - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Great idea but yucky productThe idea of this company is great but this actual product is gross. It's thick and chucky, hard to rinse out. I took 3 days to get it off, I'd itch my head and have dye under my nails. Makes me sad, I had high hopes.. 😓 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBree - We’re sorry that your custom color left your hair feeling thick and chunky. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Didn't like itGrays came back too fast 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAntonia - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
SoresIt left sores on my scalp after following the instructions completely. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVelda - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery. |