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Color Set
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66,754 Verificado Comentarios de clientes |
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colorthis color was a lot better then the last 2 times I am happy with it 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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nice productThe color burned the first 5 minutes, but after that it subsided. The color went on very nicely. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Looking for better gray coverageI was disappointed with the gray coverage given by this formula. I called and e mailed your company, explaining what I needed, and I was reassured it would be as I requested. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Not the right colorThis is not the color I wanted. I look horrible 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHeidi- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Meh.........I loved the idea of customized color. Sadly it didn't live up to my expectations. I thought that by getting the violet color in the brown color section that I would have beautiful dark purple hair. Not even close.....My hair is now dark brown. There isn't even a hint of purple. The packaging and the little extras were a nice touch though. That's why I'm giving 3 stars. I probably won't be continuing my subscription. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTiffany- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Did not adjust my colorI specifically asked that my color be adjusted because it was too dark. The color was exactly the same so I can not trust any future shipments. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHolly- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience. |
Horrible colorSeveral times I asked for NO RED. I uploaded a pictures. I got BRASSY RED!!! YUCK! I would have been better off to go to Sally Beauty, buy an $8 bottle of Ash Blond and do it myself! This is NOT GOOD! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLois- We apologize that your eSalon experience has been unsatisfactory. Since the color results did not turn out as you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results. |
CUSTOMER HAIR COLORI WASN'T AS HAPPY AS I THOUGHT I WOULD BE.. I APPLIED COLOR ON 06/12 AND ALREADY THE COLOR IS FADING AWAY IN MY ROOTS AND MY OVERALL COLOR IS VERY DULL LOOKING NO SHINE AT ALL... AND THATS BECAUSE I APPLIED CAREFULLY AND LEFT ON 5 MINUTES LONGER THAN TIME NOTED.. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessica - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
I asked for NO Red in the color!Well I have copper reddish hair..........Not so good!!!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStacy- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
I did not like the color I gotThe color I ordered was too dark and it did match with my previous hair color, I am not happy with the results. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandra - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |