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Color Set
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66,736 Verificado Comentarios de clientes |
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I wanted to love it, but...I have to say the customer service was top notch! My first color was really off (I think I ordered wrong color for me) and the rep readily sent me a new color free of charge. Again, not right and did not cover my nearly all white roots. The returns were easy, the packaging lovely and the service fantastic. I may just have stubborn roots because the product didn't cover. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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DisappointedThe 1st two orders were great! The color was good, shipping was on time. The instructions were clear except what to do with the additional product. Then I received my 3rd order, did exactly as the 1st two times, but when I went to rinse it out it turned into a very thick waxy feeling substance. I washed and scrubbed twice with no luck getting the goo out of my hair. I was stressed and was on the verge of being late for work. I call Customer Care and explain the situation, she said that doesn't happen often, but it does happen. She instructed me to go buy some clarifying shampoo. When I asked why this happened, she said possibly adding too much or not enough water to hair to work it into a lather before rinsing out completely. I ended up shampooing 6 times before getting the gunk out of my hair! I ultimately decided to give it one more try. This time was nearly identical to the last. So, I cancelled my subscription, I do not want to spend that much time shampooing. 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStacy- Thank you for sharing your feedback. We are sorry to hear you were unsatisfied with your hair color results. We see that we have gone ahead and cancelled your service and your current order, as you requested. Again, we apologize that you were unsatisfied with your experience. |
Changes to my last coloring.My gray was no longer showing-e-salon really listened. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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stain in my foreheadI got a black stain on my forehead I am very worry, that it will not come out. 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPerla - We're sorry to hear some of the color got on your forehead. If you use the provided stain removing wipe, it should come out. To avoid this in the future, we recommend covering your forehead with the free stain guard packet provided in each kit and applying the color with the free Color Tint Brush for better control. We hope this information has been helpful! |
The color.I am not happy with the color at all. It just looks black, and it was very hard to take off. 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Color dyeIt is still too red... I would like it to be more towards a medium brown 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosM-T - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you to discuss your color changes. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Color not as expectedColor did not come out even close to the color I chose. I honestly hate it. I followed the instructions now I have blonde, copper, and goldish hair. It's awful! 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGina - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Love the color.... but its damaging my hair - Must Stop Using!I think the headline describes it all.... Please cancel my account! 2 de 4 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJill- We are sorry you feel the color is damaging your hair. We will be sending a complimentary Moisture Mask to help renew damaged strands. Remember to only apply to roots to avoid damaging previously color hair. Please check your email for further information. We hope this helps! |
Color doesn't lastNeeds to last longer 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebi - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you. We hope to work with you to provide a color that better suits your needs. |
Fabulous colour every timeThank you to eSalon, fabulous colour and coverage every time. I am now on my 20th order and they have never let me down. I have many compliments about my colour. It is very natural looking. I must admit I would prefer to be pampered in a salon but would now be worried they could match the quality or colour. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |