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Color dyeIt is still too red... I would like it to be more towards a medium brown 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosM-T - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you to discuss your color changes. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Color not as expectedColor did not come out even close to the color I chose. I honestly hate it. I followed the instructions now I have blonde, copper, and goldish hair. It's awful! 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGina - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Love the color.... but its damaging my hair - Must Stop Using!I think the headline describes it all.... Please cancel my account! 2 de 4 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJill- We are sorry you feel the color is damaging your hair. We will be sending a complimentary Moisture Mask to help renew damaged strands. Remember to only apply to roots to avoid damaging previously color hair. Please check your email for further information. We hope this helps! |
Color doesn't lastNeeds to last longer 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebi - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you. We hope to work with you to provide a color that better suits your needs. |
Fabulous colour every timeThank you to eSalon, fabulous colour and coverage every time. I am now on my 20th order and they have never let me down. I have many compliments about my colour. It is very natural looking. I must admit I would prefer to be pampered in a salon but would now be worried they could match the quality or colour. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Thank You eSalon!!!!My hair has been colored by myself or a proffessional for over 30 years. After retiring I started coloring my hair at home using my stylist's formula. Even with all the tweaks to formula over the years, there was still a harshness to my copper red color. I am amazed and delighted wih the formula provided to me by eSalon....they listened and got it absolutely right the very first order!! The application is easy and the color delightful...I highly recommend!! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Easy and Amazing Color!This was my first time to use this product. I was skeptical at first as I have not had good luck with the typical box coloring at the store and yet the cost of having my stylist color my hair was too expensive. I was VERY pleased with this product; the ease in application; the instructions were clear and easy to follow; the attention by your staff to make sure my color was as close to my current color; and the cost was very reasonable! I am a VERY satisfied customer. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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ColourGood grey coverage and lasts - good shade of brown for me 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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I swear by this!I absolutely love my hair color. The colorist has nailed it. After sending in pictures then later changing my mind about what I wanted, my color remains brilliant and beautiful. I color over 50% gray every 5 weeks. My hair is "fine" but there is a lot of it. This product does not dry my hair like the store bought (and even a bad salon). I have gotten quite a few compliments with my most recent color change. Two of them from professional salon owners. Thank you for making a great product at a reasonable price! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Two big thumbs upGreat coverage, long lasting color, super service. What's not to like? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |