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Color Set
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66,736 Verificado Comentarios de clientes |
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Not the right colorAfter receiving my first color, I asked for one that was lighter with more copper. The second color was perfect. But for some reason this last color was the same as the first color! That makes no sense. I am not a happy camper and am thinking of cancelling 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKimberly - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Nice colorI really do like the color that resulted from using esalon products, however, the application in itself is rather messy and tedious. I did not like having to color my roots first, wait 25 minutes, then put more color on the rest of my hair, leave on for 5 minutes, then put more color on once I'm in the shower. I have long hair, so it was MESSY. Also my hair was extremely dry afterwards. I used the enclosed conditioner and shampoo, which was not even close to being enough for my long hair. Also, I did the pre testing beforehand as stated in the usage booklet, with no issues. However, once I actually colored my entire head, it began to burn horribly when I started to wash it out in the shower. I don't know if a reaction occurred when the color combined with water, but it was awful. I really do like the overall, even color, but will not use this product again, it's just not worth the hassle and I'd rather not have my head burn when coloring it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmy- We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order.We see that we have gone ahead and cancelled your service and your current order, as you requested. Again, we apologize that you were unsatisfied with your experience. |
Leaves hair greasySecond time using this product and after 3 shampoos in the same day, during washing out color, my hair still felt greasy and nasty. I've followed my instructions and even used my own shampoo after using the kind provided. Love the color, just not the feel after. Took 4 shampoos to feel normal again! 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosErica - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Last color recipeIt worked great. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Very Satisfied CustomerI love eSalon, my hair color is just what I wanted. In the summer I'm in the sun a lot, had asked to change my hair color to a little darker, since I tan very dark. With no issues my hair color was changed, and I'm very satisfied. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love itI was a little concerned that the adjusted color formula would be obvious on my roots, but it blends perfectly and looks even better than before. Can't beat it! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Perfect CoverageThis was my second time to use E Salon and after the first use my hair was too red. We had the product adjusted and now it's a perfect ash blond! It's so easy to use and not messy at all. I'm not use to coloring my own hair but It's getting easier. I love that it covers the gray so well!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Great color!Color is very rich and vibrant!! Love it. Makes my hair very soft and shiney. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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This is the best hair color on the market that I have tried.I have been coloring my hair for many years and eSalon products are the very best I've tried for do it-yourself. I would highly recommend them. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love my hairI've been using esalon color for 4 months now. It comes every 4 weeks (I have fast growing grays I like to call environmental damage). I like how you can set your in between times. Very easy to use by yourself or spend QT with your daughter as she helps me with mine and now I help her with her esalon color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |