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Color Set
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66,689 Verificado Comentarios de clientes |
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HorribleThis was the worst product I have used to date (including box color from the store). The 2 separate colors did exactly that, left the top of my head 1 color and the length a different color. I knew it didn't sound right, but stupidly followed the instructions anyway. It was so noticeable that people asked me if it was supoosed to look like that. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelissa- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Not a good color mixturecolor turned out red instead of copper with blood highlights as seen in my pic I sent 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaQuita- Thank you for sharing your feedback. We are sorry to hear you were unsatisfied with your hair color results. We see that we have gone ahead and cancelled your service as you requested. Again, we apologize that you were unsatisfied with your experience. |
Nice idea, difficulty getting right color, and 100% color happines guaranteed noI love the concept, but I have tried to get the right color 4 times without success. My natural hair tends to go orange or red when colored and I have wanted to get a natural neutral brown for my roots, to cover some gray areas, and always get a color that shines red or orange in the light. The first replacement was sent without a charge, but I have been charged for orders 3 and 4, and have not yet been successful at reaching the desired color. I have been told by a rep over the phone that I should go to a hair salon because they cannot achieve the color I want. It is a shame, I had high hopes for this product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNatalia- Thank you for sharing your feedback. We apologize that we were not able to get the results you were looking for. Although we don't want to lose you as a client, we don't want to send you something that will not provide your desired results. Per our Satisfaction Guarantee, we offer one complimentary reformulation or refund. We are sorry for any inconvenience. |
need more copperStill too dark. Need lighter and more copper please. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDominique- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not so greatI expected better results all it did was give me two tones off. My gray hairs are bright and my regular color is unchanged. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosIris- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Great SystemThe directions were super easy to follow and even though I had my sister do the actual process, I probably could have figured it out myself. Originally had issues with the color but adjusting it was so easy and the stylists were very quick and helpful in their responses. Definitely will keep using this system. My hair looks great and feels a lot healthier despite all of the dye! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love it!Easy to use and love my color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love love itI love my new color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love itLove the color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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ColorI love the color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |