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Color Set
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66,655 Verificado Comentarios de clientes |
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lovely packaging, easy instructionsafter completing the application it looks great but within a few days the grey returns, especially around the temple 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSheryl- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
UnhappyTo pale looked dull on my hair and wasn't very kind to my hair either so I turned off the plan after my first order. I've just received a second one I assume it's the same colour so I am not a 100% satisfied twice and this time I have been charged full price 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMAMJ - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
MessyThe hair color runs out of my hair and everywhere during processing. It ruins my clothes and flooring. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShawna- We apologize you found our color runny. Our gel color is crafted from highly pigmented professional-grade dyes, which can feel heavy if not totally washed out per your Personalized Instructions and sometimes requires a little bit more shampooing than other color. We are always here with tip and trick to help the color application |
Product was a disasterProcess involves two stages. The first stage went fine, though the product was a little runny and tended to drip down my neck and face. The second stage was a disaster. The smell of the product was so intense (ammonia-like, not sure what it was) that I was forced to abort the second stage and rinse my hair and flush my eyes and face for about five minutes. Not sure why. The second stage product was also so runny it slid off my hair and splashed around my bathroom, leaving a huge mess. I also had lots of staining on my scalp and skin that wouldn't come off with the stain remover provided. Overall, this was a real disaster. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWendy- We’re sorry that you were disappointed by your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your returned color. Again, we apologize that you were unsatisfied with your experience. |
Completely wrong colorI have long dark brown/black hair . With Grey roots. Explained in initial order that it was quite awhile since I colored my hair. I was very disappointed in the color result. Grey roots are red and the rest of my hair is dull brown. Did not have enough colorant for my thick full hair. Had better results with miss Clairol darkest brown. Disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaryn- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Hair colorThe color doesn't stay. I color one day and it looks nice but by the next washing it fades. By the 3rd wash I'm lucky I even look like I colored. :( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulie- We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
Darker color than normalI took a risk and went darker than normal for me. I love it. Now to find the right highlight and I will have success! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Natural LookI'm very happy with my color. It looks natural and it's very easy to apply. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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AwesomeI wasn't expecting it to be spot on the color I wanted Bc let's be real, is it ever? If when going to a salon I've never walked out 100% happy. I was very impressed with the product and the coverage of my greys!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love my hair color!I think your service and products are excellent! I receive a special package just for me with all the detailed instructions made so easy. I much prefer to dye my own hair vs. paying about $100 to have it done! I would recommend eSalon to anyone!... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |