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Color Set
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66,713 Verificado Comentarios de clientes |
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Rootsmy roots was gray in just week , I thought it would last longer and the rest of the hair was perfect 👌 I loved it, I just want my roots to be taken cared off😊 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNorma - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Great product and easy to useMy only complaint and it's really only a small thing is to have the root and end bottles labelled so that they don't get mixed up. Once I mixed them and used them I put both bottles down and when it came to the end to place the rest of the bottle on my hair I couldn't remember which was which. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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ColorWould like it a couple of shades blonder 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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My choice-your suggestion!You guys certainly know your business I love the color and I wouldn't change a thing about it. Next time I will be keeping it on just a tad longer to cover the gray. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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My greysAre impossible unfortunately nothing will cover them!! But I love the overall color and my hair is much happier and feels amazing thanks 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Color too darkThis last color was too dark too. I wanted a dark auburn not dark brown. This color was almost black. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Not satisfiedSee email sent to colorist. Hopefully adjustment will help. Disappointed currently. Grays were not covered. Lacked multi tones and to Dark. However, color was not brassy looking which was great. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRebecca - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
hair colorDid not stay on any better than my cheap brand i use. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJan - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
OOPSThe coloring problem I have is probably my fault. It turned my hair light golden brown. It should be golden blonde. I am hoping you can help me I look so good as a blonde. LOL 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBelinda - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Hair colorI'm not happy with my color, it is pulling too much red, I want something different. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPat - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |