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Color Set
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66,637 Verificado Comentarios de clientes |
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Great color but...My friend followed the directions to the letter but the roots ended up a lot darker than the previously colored ends. Aside from the visible line between the dyed and undyed part, the color was amazing. Next time I will have her pull the color to the ends earlier. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - We’re sorry that your hair color came out uneven. We’d love to remedy this by sending you a complimentary reformulation to provide more even results. Once your next order processes, your colorist will review your comments and photos and make any necessary adjustments. We look forward to crafting your reformulation. |
DoneI have been using E-Salon for years, but no more! The quality of the dye has gone down hill. I used to get a beautiful red color that would last for weeks. Now, 2 washings and the red is gone and I'm a dark blonde. Sorry, E- Salon you should have kept the original formula! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLuann - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Super harsh on long hairI love the custom color, but the color is very hard on long hair. There is not enough shampoo or conditioner to adequately use with long hair either. My hair looks and feels gummy and stringy for several days after color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTrish - We’re sorry that you were unsatisfied with how our hair color made your hair feel. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you. |
HATE THE COLOR!I tried this for the first time in March. The color was much darker than I would have liked, so I canceled. I then received an email stating the next round was on the way. I called to cancel and told the customer service agent that the color was too dark. She suggested I try it again and I did. What a disappointment the second color was darker than the first. I hate it!!! :( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Colour not rightUnfortunately the last colour I had far too much red tone in it so it didn't look good at all 😞 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCaroline - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
The color is perfectly even and nutures my hair!The color is consistently perfect. Initially I requested several tweaks and the colorist was very patient and got it perfect. I was using over the counter color that was dark brown and I've been working on medium brown. This system has been helpful for that. I always love opening my custom hair color package. It always includes two pairs of gloves, stain preventer and remover, shampoo and conditioner. Two pairs of gloves are very handy-one pair for application and a second pair for rinsing out the color. My hair and scalp are very happy! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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GreatHair color is great! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love itI used to use store bought box color. After just 1 color treatment my hair is healthier and softer. The color is great! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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AwesomeThe red in this haircolor was spot on. It wasn't brassy or coppery red but a true red. Its matched perfectly with my current hair color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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So happy with my color!I am so lucky to have found esalon! I cannot believe how easy and helpful this has been. My personal colorist has been amazing. I have requested a few color changes and I have loved everyone of them. But I finally found one that is perfect and will continue to order it from now on. So happy! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |