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Color Set
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66,637 Verificado Comentarios de clientes |
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LOVE ITCourtney F. ... you are awesome ... I love the new color ... you were so right on! Thank you! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Cancel ,your membershipIt has not colored my grey and stripes my hair .I've lost my bounce and texture is like dry straw 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelissa - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Unresponsive customer serviceLove the idea of custom color, in fact this is my second purchase from this company. The first time everything went fine, but the color wasn't quite what I wanted. No biggie. I expected to need to have to ask them to tweak the formula to get just the right custom color I pictured in my head. My color consultant emailed back n forth with me. They formulated a new color. Applied easily, initial color was pretty, but the within days it turned a purple-red. I had only washed it twice and followed all directions exactly during application. After emailing my consultant I was told that it turned purple-red because my hair is brown with copper tones and I requested a brown dye with copper tones. They suggested I color it ash brown to avoid turning purple-red. When I sent a msg back asking more questions and stating I really didn't want ash brown hair, they never answered back. It's literally been weeks since they just stopped responding to me. Really disappointed. Great concept but maybe they launched too soon before they were really ready. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandra- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit and send you a complimentary reformulation. We see that we have also reached out to you regarding your color questions. We look forward to hearing your feedback once you try your custom blended hair color. |
ProductI'm still not happy with the color and find my gray's not covered well. The packaging and cost are very reasonable but just can't seem to get the color I'm looking for. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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EVERYONE LOVES IT !People can't believe I do it myself ! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Sound like a fraud companyOrder only one box and the company put me on a plan without asking my permission. On top of that, charged my card without my authorized permission. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShuli- We’re sorry for any confusion regarding our service. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color and cancelled your service. Again, we apologize that you were unsatisfied with your experience. |
First time userWhile I loved the color, the waxy coating was weird. After coloring my hair, a waxy coating was left on my hair. I washed it multiple times and finally got it out. I do love the color, but not sure I can handle the feeling afterwards. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - We’re sorry that your hair felt waxy after your color application. We have reached out to you showing you how to avoid this with future color applications. Again, we apologize that you were unhappy with your experience. |
COLORI'M NOT SURE WHY BUT IT HAS MADE MY HAIR STIFF AND FEELS LIKE STRAW 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarol - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Waxy residueThe wax residue problems continue! I can't shampoo it enough to get rid of the sticky wax it leaves! I have noticed this problem each month for the last 8 or so months. I have followed the instructions after notifying esalon about this problem and is still remains. Claim that formula hasn't changed, but for whatever reason, after many happy years of their product, I am cancelling my subscription to esalon. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlisa - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling waxy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Why add ash to my hair color?Completely unsatisfied. Cancel my future orders 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDenise - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |