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Color Set
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66,689 Verificado Comentarios de clientes |
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Not even closeI first started with a dark red as a new customer and I loved it but thought it was to dark for my complexion. I prefer bright vibrant reds so I requested that it be lightened to a bright copper red which is the color I have had in the past. I even sent a picture of the store bought brand I used to use. I followed the new application instructions exactly. So here's what I got. The roots are a mousey brown and the rest brown with a touch of reddish blonde in the front. No copper or red anywhere to be seen! I've always colored my hair either copper or vibant red like light auburn with warm undertones. I've been coloring my hair diy and professionally for 35 years when doing a complete color change was told to do the roots only! Store bought colors always turned out beautifully but did not come close to the grey coverage and quality of esalon brand. I understand that going lighter can be tricky and if the color I selected wasn't going to work, it would of been nice if the experts let me know and work with me to achieve the vibrant red I have had previously. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMargit - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Staying PowerThis product definitely stays longer to cover my grey - much appreciated - although, since I'm naturally a very dark brown, it's difficult to get the lightest blonde I want. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Easy and quickI really liked this and my hair doesnt feel damaged by the coloring. The last time around though the color doesnt seem to be holding as well against the greys and is fading. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Easy to useI would just tweak the color and lighten it if possible- otherwise very nice product 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Lovely colour.,fades slowly 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Sun-kissed challengeUnfortunately this time, I've been out in the sun on vacation. The color is already faded. Less than 4 weeks. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love the color!I love the color you have made for me. However, there is not enough in one bottle to completely color my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Color completely different than first timeI don't know what happened but the color was way too dark on my roots and looked like red and orange Kool aid had been put on my ends. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Not how I had hopedBought a demi permanent to tone down my highlights. Started to fade from the first wash! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTracey - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Hair color is nothing like last monthsMy roots are black and my ends are fire orange. The whole point of me wanting to go a copper color was so my hair would allover be lighter than previous colorings, so my regroth wouldnt be so obvious. Now my roots are black... that is not copper or brown but black. I am very unhappy with how my hair turned out this time 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMisty - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |