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Color Set
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66,689 Verificado Comentarios de clientes |
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ColorDidn't get the color I was looking for 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEsther - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Burned scalp and made hair break offI was very happy with this product in the beginning but the last shipment I got literally burnt my scalp to the point of having scabs from blood on it felt like it was burned in my hair broke off and fell out so that is why I quit subscribing to the service now it won't let me post! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlicia - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery. |
purchase reviewI do not care for any of the trial offers that entice people to sign up not realizing it will then be auto-shipped. this purchase cost me alot more than I bargained for ugh I learned my lesson this time no more online ordering 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela - Thank you for your feedback. We apologize for the disappointing experience you had with us. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
I had such high hopes!I tried this out and found it more difficult to use than a standard box of Clairol or L'Oréal from the store. The color my hair turned is probably the most disappointing part! They sent two separate colors and I don't understand why. I followed the directions exactly and now my hair is two different colors . I was hesitant seeing two formulas. Who would want uneven color? I like the idea of all of this, but the color needs to be easier than a box kit from the store! And the color needs to perform better for an average at home user. That is the whole purpose of this kit-and it failed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShawna - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not easy to useProduct is not easy to use, difficulty level 10 - need assistance from Salon Professional, not a home stylist reccommended. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTerri - We’re sorry that you were disappointed with your eSalon experience. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Just do it!!OMG I was so scared to color my own hair! I was not getting what I wanted from the professionals at the salon, and paying big $$$$ for it. After months of thinking about a custom color from eSalon, I finally placed my order. Well I could not have asked for a better outcome, I just love my hair color now!! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Hair colorThe best hair color I have ever bought 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Excellent adjustmentThe colorist did a great job mixing up a batch of color with less golden and more medium brown, just like I requested. the original color had great staying power. The coverage lasted much longer than my expensive salon color! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Revelationary for this 1st-time user!Was very nervous to try this at first, very particular about my hair & how it's done! Products are easy to use & the results??? Amazing!! Thanks! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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I am happyMy hair color looks very natural. I do not have many gray hairs but they cover well. The color lasts for a long time. I really did not need to color my hair last time because my color was still good. I am happy with how long my hair color stays. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |