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Color Set
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66,689 Verificado Comentarios de clientes |
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Wish i could rate a 5I really love the team behind this product. I sent them a picture of my bright red hair color, told them what I wanted, and to my surprise, they PERFECTLY matched it. I was extremely happy with the fact that with red being THE HARDEST color to get to stick, whenever I washed it there wasn't much bleeding. Unfortunately, after a month, the color had faded to an ugly nasty orange color. I've gotten better results from using straight bright red color pigments like found in SPARKS then I had from using this. I'm going to try one more time but have added the color gloss this time. Hoping for better results. Will update when I know. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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love the colorI love this product mostly because it don't have the strong smell after coloring your hair.... But, the hair conditioner could be a little better... hair seems a bit course afterwards. Still the best of all the hair coloring products I've used 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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what a disappointmentthe last shipment was complete disappointment. Salon has decided for me that roots will be enough, and sent only one colour, so I got brown instead of the red tone. I learned to mix both (root & ends) tones together to get the right tone, and now I have just brown. I can understand you do not want to send 2 bottles (though i assumed that was your offer), i am fine with that. but i find it unacceptable to decide for me what colour my hair should be, particularly because it is not what i was looking for. Major disappointment. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandra - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
I need to return my last order.I need to return my last order. Please DO NOT autoship!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa Ann - We’re sorry that you were unaware of the autoship service. Per your request, we have reached out to you explaining how to return your order for a refund. Again, we apologize that you were dissatisfied with your experience. |
What happenedI don't understand why my roots turned greenish with this color. The ends didn't take at all. Not happy 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathrin - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
the color is not what i expected.Too orange. Will probably go back to a salon to fix it. I really wanted esalon to work for me for my roots. I honestly get a better results using L'oreal 8 1/2 and 9 light blonde mixed together :( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSophie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
There is a reason you go to the salon...Followed directions - color is CRAP. Now I have to pay to get it fixed and damage my hair again with more color/chemicals. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosErin - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Do not like colorDid not like the color but love the product need to call to speak with someone busy with my job will call please don't send this color do not like it!!!!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTricia - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
it turned my hair splotchy blackit turned my hair splotchy black (was supposed to be goldish dark brown) and the vapors really burned my eyes 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristina - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Colour that lasts!This is great colour which means I don't find myself in the hair colour aisle 3 weeks after I've coloured. Also, my fine hair loves this product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |