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Color Set
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66,591 Verificado Comentarios de clientes |
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DO NOT USE THIS COMPANY - They overcharged me and would not refundI tried this and wasn't super happy with the color, it wasn't quite the right shade and faded very quickly. They ended up automatically charging my card after I cancelled but when I called the manager said they still showed me as active. I explained I did not want to use this again for now and that I didn't authorize further charges. She assured me they would refund the full amount and apologized. A few days later I saw that they did not refund what they had agreed to and only refunded part of the charges. When I called back they were rude and refused to do make it right saying it doesn't matter what I was told, calling it "their policy". The person I was speaking with put me on hold to talk to the original manager, who wouldn't speak to me but told her to just repeat that they wouldn't be returning the additional unauthorized charges. Because of their poor customer service and sub-par experience with the color, I will never use this company again. So disgusted by the way I was treated. Avoid the drama and go with another company. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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DIDN"T TAKEMy grays didn't get covered. I focused on my gray scalp and followed instructions, now what ? Also, those little packets of Shampoo and Conditioner are not enough for me... maybe a better way of packaging... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatricia - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Wrong colorMy color is a bit too black not happy with the color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosT. - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
colorMy color was to dark and washed out in 2 weeks 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLinda - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Professional Upscale Salon QualityThis hair dye is fabulous, in the salon I've used Paul Mitchell as well as some other dyes. The color is beautiful and rich, not dull with blue hues. It did not have a smell of any kind, did not itch, burn or sting. So far so good, we shall see, how long it covers the grey, but I love it and so does my hubby! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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I loved it and it was so easy!This was the first time I ever colored my own hair. The directions were simple, the color was a perfect match, and I am so thrilled that I can save money by doing my own hair! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Scared to try... but am soo glad I did!I've never done anything to my own hair besides the "trim of the bangs" that drives my hairdresser nuts. So, coloring was a huge leap for me. My hairdresser was out on maternity leave and I thought I should do something about the grey/silver hairs that didn't take time off! I ordered what I thought was a good match for me. The questions were great, it felt like the company really did care about MY head of hair. I sent a photo in as well. Shipped amazingly quick with all of the goodies, gloves, brush, bowl, stain prevention and remover, clips, etc. Remember, I'm a first timer! Nervous is an understatement. I let it sit for a day, debating if I had the guts to do it. Decided since it was on a Friday, I had until work on Monday to fix things if something went wrong. I read the directions, followed them pretty close. I admit I had hair clip issues but really it didn't matter. Set the timer and ...go! Rinsed it out and waited. Impatiently..I've gone this far.. Wow. Absolutely what I wanted! I giggled, my husband rolled his eyes, and then he said it looked great! (Men don't understand the trauma of a bad hair color!) I'm not kidding, it looked fabulous. 6 weeks later, second shipment arrives. Just as the little silvers were starting to pop up. I had NO hesitation. I happily colored my own hair. Got a little braver and pulled some streaks down through it to the tips. Looked fantastic again. Awesome. My colorist is on point! My hairdresser probably won't be happy with eSalon. But for coloring, I don't see any reason to go back! THANK YOU!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Great serviceI am super happy with the results of my first eSalon hair color. I usually have to go to a salon once a month to have my roots touched up. Store bought hair color has never worked for me. The kit I received from eSalon was very easy to use and a perfect match. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Excellent coverage without piles of goopI dyed my shoulder-length hair black and usually have to pile on a load of dye to get a deep shade instead of a sketchy overlay. None of that with this product. I've been a customer for a few months and would recommend this service to anyone who's tired of needing constant retouching or who has easily-damaged hair. No breakage, no crispy hair and no needing to rinse for ages. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Too darkLiked how it covered but was a little too dark. That was the first one. The second one did not cover for crap!!! Please send no more! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |