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Color Set
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66,689 Verificado Comentarios de clientes |
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Nice company,product not so muchI received the color and it was in a lovely box,with an additional free set so I can do my whole hair the first time around. The instructions were great, they provided two sets of gloves. The whole thing felt as pampered as an at home coloring could possibly get. I followed the instructions exactly. The issue was the actual product. The color left my hair feeling so dry, so bad, it was like chunks of straw. Even after using their conditioner I couldn't even get my fingers through it. I shampooed again, used tons of my own conditioner, and still. I ended up using a hair-mask which I left on for a few hours, and then it was somewhat manageable, but still didn't feel good. It took a few weeks for my hair to feel ok. I canceled the service, and it was easy to do,which is not always the case with companies that have you sign up for recurring orders. I like the website, the service seems to be good, and the box and instructions are actually great. I just wish the product was good for me,but it's the worse hair color I've ever used, and I've been coloring my own hair for years. I only go to a salon every 4-5th time I need to color. I gave a second star because it seems like a nice company, and the idea is great, I truly wish it worked for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHannah - We’re sorry to hear that you were unhappy with how our color made your hair feel.. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
FrustratedI've used esalon before and loved it, but this time I got really dark coloring for my roots and lighter for the rest of my hair and I don't like how it turned out. I wanted all over color that was evenly distributed. Not sure why I got different colors for roots and the rest of my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJacqui - We’re sorry that your hair color came out uneven. We’d love to remedy this by sending you a complimentary reformulation to provide more even results. Once your next order processes, your colorist will review your comments and photos and make any necessary adjustments. We look forward to crafting your reformulation. |
Could not match my colorI tried it 3x and they couldn't match my color, instead of lighter it kept getting darker. Worse experience ever. Waste of my time and money. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBea - We’re sorry that your hair color came out uneven. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
I love how this color is. Got many compliments. It's perfect for me/my hairI love this' custom color. Just like my natural hair color and so easy to use. 😀😀👍🏻 very affordable too👍🏻 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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PerfectionThe color is perfect for me! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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love it!!!!! it lasts a long time!!!!super easy to do on your own, easy to follow instructions overall its awesome!!! Great job eSalon!!!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Great productLove the way my hair is shiny after coloring; the shampoo and conditioner are high quality and smell great. Also love that if you're not happy with the shade, you get a new one at no charge. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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I asked for it, and I got it!For the past year I've been coloring my hair a golden blonde and have loved the color! It's just what I expected after going through all of the set up steps to ordering my first color, and it looked very natural. I constantly received compliments. This last time around I decided that I wanted to add "a hint of red" to the mix. A "hint" is just what I got! The blonde shows through and there is what a friend described as a "cinnamon" tint to it! I love it! I look forward to using the "Tint Love" to my color to help sustain it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love It!Very pleased with eSalon's color match and service. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love it!Came in fast, everything was easy. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |