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Love it!I love the color and how it covers my grays! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Really impressed with my first shipmentThe color I received on my first shipment was dead on - the exact color I'd receive going to the salon for a much higher price. I'm super thrilled with my decision to try eSalon. I've made a few tweaks for the next round of color, and I'm excited to see how it turns out. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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beats high end hair color hands downwow! still not washing out like my pro color that I spent 5x more for and guess what? my 15 year old covered my roots/re-growth at home without the trip and expense of a "pro" 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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ColorI do love it but the color is still a little to dark for me 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Good results but not worth the effort...This is the third time I've used e-salon. The first two times I thought I must have done something wrong during application but now I've just realised the formula clearly doesn't agree with my hair. The application is easy, the colour is always nice but getting this out of my hair in the shower is truly awful. It clings to my hair so badly, it clumps into pieces under my finger nails and it takes 3-4 shampoos to get it off. Then once washed and dried it feels waxy in places afterwards. Like I said nice colour but I've never experienced hair dye clinging to my hair so badly before so will definitely stick to other hair dye brands! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShannon - We’re sorry that you were unsatisfied with how our hair color made your hair feel. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Hair dyeLove the dye but I think it's a little to dark. I must go lighter. 😊 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRose - We’re sorry to hear that your color came out darker than you expected. We have received your request for a slightly lighter color. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation. |
HighlightsI am not happy with the highlighting kit I just bought. It did nothing to my hair. I also feel my regular color is dull. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKelly - We’re sorry that you were unhappy with the results of your recent Lightlab order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Still waiting on 5 starsStill have grays showing up after 2 washes 😐 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRuza - We’re sorry to hear that you were unhappy with the gray coverage of your eSalon color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Hair ColorIs perfect as always.. your color specialist are awesome👍😊 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Custom colorThe color is perfect. Customerize to suit me petfectly. Love my color. Many thanks to my colorist great job. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |