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Color Set
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66,591 Verificado Comentarios de clientes |
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Good overall colorI'm finding the eSalon instructions easy to follow and the tools included are great. My biggest concern continues to be in not coloring hair that's already colored. I'm applying color to the roots and down about halfway, which seems fine; just a different process than other diy methods or getting it done in the salon. The other hang up is in getting it out completely. I don't feel like my hair is coming clean when I wash it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love the color!I love the color that was customized especially for me. However, it drastically starts to fade after 2 weeks and by 4 weeks, I feel like I have a completely different hair color which I then change back to the customized hair color. Is there some way to prevent the drastic fading? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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InstructionsDidn't include directions or welcome kit with first order. Had to u tube instructions for first time use. Therefore did not leave in long enough at first use. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Nice colorIt was nice being delivered..wish I had more color though, I have long hair and the amount was cutting it close..wasn't quite the color I was hoping for 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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gray still gray, Hair's now dry and course.I fallowed the directions exactly, my grey is very shiny but looks very noticeable. maybe a little lighter than before I colored it. My hair is much more course and feels a lot dryer. I washed it and used all of the conditioner. I could barely comb thru it. I have been using nice and easy. prior to using your product. The color is pretty, just didn't cover gray. I was very excited to try a new product. now I'm disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosValerie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Causes hair lossHi this product has nice color but made my hair break and become frizzy after the 2nd use. Also caused a lot of hair fall. I don't recommend this to anyone. Also the product is very gel like which sticks to the scalp and has to literally be scraped off to remove. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmeesha - We’re sorry that you were unsatisfied with how your color made your hair feel. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Terrible product for novicesThere is so much more one needs to know about coloring products. The effects of these chemicals are highly variable. The marketing literature makes it sound simple. It is not. I will go back to my stylist. Please discontinue my orders at once. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatt - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service as you requested. Again, we apologize that you were dissatisfied with your experience. |
Wrong ColorI ordered a Dark Blonde Color and now I have orange hair. Not good! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLee - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
have not used this one yethavent used this one yet. shouldve stopped order before shipped, money is really tight. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeanna - Thank you for your feedback. We see that we have already adjusted your next order date per your request. We look forward to hearing your feedback soon. |
Too darkIt was a little too dark i need more of thw shine bit too and more grey coverage 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaura - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |