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Color Set
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66,637 Verificado Comentarios de clientes |
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Color wasnt what i was shown. Still worth a try.I used the Demi permanent dark ash blonde on my light blonde hair in hopes of going back to my natural color. The packaging was fantastic and the coloring product and shampoo and conditioner packs left my hair very soft and conditioned so that was definitely nice. The application was easy, the instructions helped alot. But here is where my problem starts. When the hair color was processing it was near black, having dyed my hair many times i knew this is normal and didnt freak out. Also it didnt smell bad, I followed my directions, rinsed out my hair and my hair didnt even dye that much. My hair is a medium / light blonde still, only slightly different than what i had before, it doesnt look even near the photo that the dark ash blonde shows. The product is nice, I just wonder if i got the wrong color? If i could get the right color this is a product i would like to use again, Im just disappointed that it didnt turn out. Edit : The customer service for esalon is FANTASTIC! They made sure that I was satisfied and fixed my issue and I really appreciate the effort they put into it. Very happy with that 😄 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Color adjustment was perfectI had to adjust my color from the first time and you hit it right on this time. I do not color my hair regularly but now I have confidence in the color when I decide to do it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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ColorMore red, please 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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completely wrong colorI requested color to lighten my natural hair by one shade. I sent pictures and I picked the color closest to my natural hair and the color I wanted to change it to. The "professional" stylist decided my hair was actually darker than what I had chosen so she insisted I go with a different color to achieve the "one shade lighter" that I requested. Of course, it came out at least one shade darker than my natural color. When I asked for solutions, I was told I could buy only one shade lighter (my natural color again), but I couldn't buy highlights without buying another full kit. It seems to me that if they wanted to keep me as a customer they would have offered to ship the new color with highlights if that would fulfill my initial request. Instead, they are getting this bad review and the loss of what could've been a steady customer. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJamie - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
Doesn't stickIve noticed over the two colorings I've done that the color washes out/fades after just a few weeks. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBri - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Color turned out with a very red tone.The procedure was very easy to do. But the color was not what I wanted. A cool Beige dark blonde which turned out to be a red dark blond. I am really hoping they can fix this 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathleen - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Cancel any additional productI am not happy with your Product. --- Stop any additional shipments ! I do not want this hair coloring E Salon product shipped again. Stop !! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMargaret - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience. |
my reviewdid not like how my hair felt after appying color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKim - We’re sorry to hear that you were unhappy with the way the color made your hair feel. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
color was fine butthe product followed by the shampoo/conditioning product left my hair with a coating of some sort - it feels terrible. I need to re-wash it to hopefully get it back to it's previous texture. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatricia - We’re sorry to hear that you were unhappy with how your custom color made your hair feel. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Does not control frizzIt simply does not control frizz nor does it keep the curl smooth or hold its shape. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosToni - We're sorry to hear that you were disappointed by your experience with our Feeling Smoothie Anti-Frizz Serum. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information. |