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Color Set
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66,689 Verificado Comentarios de clientes |
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It's perfectThe hair color is perfect! I love being a redhead! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Long-lasting color BEATS box dye any day- customer service could improveI really love the product, it lasts far longer than any other brands I have used. I was able to adjust my color slightly with advice from my stylist, so I am very satisfied. The reason I'm giving 4 stars and not 5 is due to the way my referral credit was handled. I was first told that I had no credit, then that the person I referred didn't exist on the system. After showing a screenshot of my credit, I was then informed that I couldn't use the credit on the order I just made. I just find this a little frustrating and feel that my time was wasted. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love the colorI love the color and coverage of grey roots fantastic, but washing out product toke at least 15 minutes. I followed directions but still the water was full of suds never ending,only complaint I have. At the salon I use to go to never could get the color right. I'm very happy with the color now thank you so much 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Exactly what I asked for!!I don't know how you do it, but a simple email request asking me for any changes I'd like to make, made all the difference!! I was impressed with the gray coverage to begin with, but I didn't think you could deliver on color change just by asking for "a bit more orange?" WOW. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Go to a professionalI have used this product 3 times. Followed all instructions and the results haven't been like they said. I am disappointed. I was really hoping to save money. I should have known better. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnna- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
WTF?Color did not turn out as expected. It is a very dark, un-natural looking, brick red color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Color reviewI like the convenience of the product however it dried my hair out even though they supplied you with shampoo and conditioner. The color was great! But I need 6 ounces of color not 4 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVera - We're sorry to hear you felt the color dried out your hair. We see you've already spoken with one of our associates who helped you figure out what to do with the color. We look forward to hearing more of your feedback in the future. |
color stayed in - couldn't wash out.The Color team brilliantly modified my color. However, when washing out the color, there was green at my ends that wouldn't wash out. Very frustrating. Plus my hair now seems damaged. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatricia - We're sorry to hear that your ends turned green and your hair felt damaged with your recent color order. Your licensed colorist is working on new formulation that should address this issue. Look for our follow-up email for more information. |
Turned my hair OrangeI will not be ordering again. After applying for the second time with a supposedly corrected formula (the first was too yellow and didn't cover grey very well), my hair turned orange on top, yellow on the rest, and I still had grey. I had to see my beautician to have the color corrected. She was not able to completely get the color out, so I have to wait to grow it out. I didn't even want to try the highlights I ordered for fear of huge streaks of white in my orange hair. Sixty-five dollars of product down the drain. When I saw the beautician, she said that the reason my hair turned orange was because of my hair type and texture. Even the medications I am on can change the chemicals in my hair. There is a reason why beauticians go to school, they learn how to treat each kind of hair and know how to ask the right questions. I will never try to save money (ha-ha) and try to do it myself again. Having the color with simple directions is not a substitution for professional application. I am very disappointed. I gave the brand new color and highlights I had just received to my beautician. I didn't want to be tempted to use it again. I don't recommend this product at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDiane - We are sorry to hear your color did not come out as expected. As you mentioned, medications can have an impact on hair color results. This is why we recommend always performing a strand test before your color application. We see you have talked to your licensed hair colorist to resolve this matter. We are happy we were able to help. |
Not as expectedMy hair turned out darker than expected and my hair also felt sticky and unhealthy. I was excited about this but I wasn't impressed 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDenise- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected and left your hair feeling sticky and unhealthy, We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |