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Color Set
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66,689 Verificado Comentarios de clientes |
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Meh...Didn't cover the grays as thoroughly as I thought it would. The grays aren't gray anymore, but you can definitely see where the last color ends and the newly colored grays begin. Also wish there was a way to separate out one order into multiple root-applications. I used probably 1/8th of the bottle because I only need it for my temples and a teeny bit at my part (and yes, I used PLENTY where I needed it so that is not the reason why it didn't cover). The rest went in the trash, which seems such a waste for an expensive personalized product. Probably will not order again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelissa - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Don't botherThis product leaves a greasy/waxy film on hair that took me 6 shampoos to get rid of. Color is underwhelming. Going back to Sally's. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathleen - We are sorry you had difficulty rinsing out the color. We are sending you an e-mail with instructions and tips on how to rinse the color. Thank you for your feedback. |
Does not cover grayPoor gray coverage 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusanne- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Lovely presentation box but colour wasn't quite right...bottle no 1 : The root colour made up for me was far too dark and made my hair black, whilst I requested dark brown. bottle no 2 : there was too much red - I wanted a more copper/golden vibe... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRobyn- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Was awesome at first, gotten terribleWhen I first signed up for esalon, I loved the color and everything about the product. The last few shipments though have been terrible. When applied to my hair it immediately became gummy and thick, and was impossible to get out of my hair. In addition, for a day or two, my hair was sticky and oily in appearance no matter how long I rinsed and rinsed and rinsed and rinsed. I give up. Have tried everything to make it work!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAimee - We are sorry you didn't have a great experience with washing out our color. Per our Satisfaction Guarantee, we are sending you a follow up e-mail with more information. |
Diff color but okColor didn't look anything like online. Deff a red color not remotely purple but it turned out ok. Not what I was expecting but still looks good. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrittany- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. We will be sending you a follow-up email shortly! |
Hair color not as advertisedThe color hardly made a change in my light brown roots. I used the esalon program and selected the lightest color that it offered me. My roots look almost the same as they did before using the esalon formula, they are definitely not blonde. This product is not for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJillian- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Stylist on pointThe stylist chose the perfect color for me. I love the blend and I got a lot of compliments. Thank you. I'm very satisfied. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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The perfect deep rich red!This color is perfect! I always get compliments on how pretty my color is. It's a very close match to my natural color. No purple or pink undertones. You'll never get this perfect of a red in the store. Thank you eSalon! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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PerfectThis is always perfect love the color they make up for me. The only thing I would ask if they could put a hair cap it seems to make the color better. I had one from somewhere but it would be lovely it one was provided for us. Thank you 0 de 0 personas encontraron este comentario útil. ¿Y tú? |