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Color Set
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66,689 Verificado Comentarios de clientes |
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Never received the productThis product never turned up. I tried chasing it but got nowhere so gave up and cancelled my subscription! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHelen - We sorry that you never received the Get Heated Repair Thermal Protect Mist. We do see that one of our representatives has already reached out to you in regards to this matter and was able to resolve this issue. |
Need to apply it twice to make it sticks but nice results at the endI applied the product with the brush on my roots only, just as the description told me to do. But a lot of product was left in the bottle. After waiting 15 min as indicated, I washed my hair, let it dry, but the color did not really work. So I applied the rest of the product remaining in the bottle and let it sit for 20 min this time. The color of my roots was still lighter than the rest of my hair but I think is was because I did not order the right color. I ordered a 6 instead of a 4. I will give it a another try before giving up and this time, I'll make sure to apply all the product in the bottle. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCyrielle - We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
my usual product is far better.Colour was not even all over (orange roots, grey ends and green streaks!) hair feels dried out, frizzy and breaking off. Won't use again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSal- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
not for meToo messy 30 minutes instead of 10 minutes for Root Touch Up Stained my bath tub shampoo and conditioner packets were difficult to open relatively expensive 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWe’re sorry that you were disappointed with your color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
SkepticI was a little skeptical when I decided to try this service out but I am extremely pleased. I love the kit that came with it and the color is great! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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I was amazed at the results!I really wasn't sure what to expect. I have always gone to the salon and had my hair professionally coloured and never before coloured my own hair. But with salon prices getting incredibly expensive I thought ... why not give it a go! A bit nervous at first, but once I started it was really easy. The results were amazing and I am so pleased I decided to try it. I don''t think I will ever pay to salon prices again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Great qualityThis worked well for me looking forward to advice on my new requested changes 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Luv itLove the fact that I can adjust the color to get what I want. Doesn't dry your hair out either! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Great color and easy to use!This is the first time ever I am dying my hair. I have some whites coming in and highlighting my hair didn't really make me look any better. I tried this stuff and the color almost matched my natural color hair exactly. I have a strawberry blonde color and I never thought I could find a dye similar to this but I did! I like how the instructions included are detailed and easy to understand and they give you everything you need in your kit! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Perfect! Added dimensions and covered roots.Evened out my color, covered roots and grays while adding dimension.....at a fraction of the price for a Solon color and I like it much better than when the salon does it! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |