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Color Set
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66,689 Verificado Comentarios de clientes |
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Love it!Have used eSalon a few times now and have really loved doing my own hair; so inexpensive and the color turns out great! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Amazing Customer Service!I love this product line! I especially am thrilled to how wonderful the colorist get back to you . I purchased my first color application and unfortunately missed abit in the back coloring. I let them know and within days recieved another application to redo what was missed. They are very prompt if you have any issues, and are more the helpful getting back to you in a timely manner. I really feel fortunate to have found esalon. I'm looking forward to my next order soon. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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hair colorI like the product. It's just finding the right shade for me. The colors on my computer must be different as my hair color isn't the same as the pictures. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Great quality but color was too darkI love esalon! The quality is always great. I had to go to a local salon to transition from red to blond. After that I went straight back to esalon. The only disappointment this time was that my new esalon color was a whole lot darker than the blond color I was expecting. So my light blond is now a dark-medium blonde. That's a huge shame! I don't know if this was my mistake or the colorist change due to concerns about sending too light of a color. They did send several emails about that. I sent them pics of my new color to confirm that I wanted the lighter shade. So I am thinking it was thier choice. That is upsetting because now I will have to pay to lighten it again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Loved the Products, but!Loved the products, but my husband will not pay for it any more. O.k. I Go Grey! Thank You For you help. LOVED THE BOX AND PRODUCTS. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Be careful what you wish forGot the exact color I wanted and hoped for. It was beautiful. The only problem was my perfect color was too close to the gray/white I was trying to cover. It also had no contrast between my pale lily white skin tone and the beautiful blonde you created for me. I guess it's true what they say "be careful what you wish for". 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Hard way to communicateI sent a note about my color being darker when I wanted lighter, nobody responded and processed my order. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHanan - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |
Little to no changeFollowed the directions, grays did not get covered and there is little to no change in color. Was hoping for more. Second star for the fact that my hair got a nice deep conditioning. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEmily- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Just a so-so productIt was messy to use and then I was unable to cancel my account. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessica - We’re sorry that you were disappointed with your experience. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, issued a refund. Again, we apologize that you were unsatisfied with your experience. |
RootsRoots lighted fairly quickly. Color fading at 3 weeks. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaura- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. We will be sending you more information in an email shortly! |