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SuperbThe colorists I've work directly with you, make possible suggestions, and especially listen. My experience has been exceptional. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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They kit was greatI loved the personalized kit! I was so excited to try it! I got the professional brush, bowl, drap and clips to go with it! It was easy to apply and it looks great! I would have preferred it a shade or two lighter but I'm sure it can be adjusted!! I will definitely try again and use in the future!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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First time colourTried my personalised colour for the first time, surprisingly for me I made no mess! The colour was as I had imagined, very rich in depth and warming leaving a lovely soft sheen. Thank you I love it. Have requested the stylist to modify the colour to have more red tones. Looking forward to my parcel arriving. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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beautiful product absolutely love it.great quality !!! unfortunately it is pricey and i have to unsubscribe. But for those that can afford it every month...just go for it! it is worth it 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Nice colorColor was great, not orangy! My only fault is it doesn't leave your hair feeling soft at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Still Too darkThis was my 1st time trying out this product & even though I followed the directions & video tutorial (forgot how messy coloring hair can be), the color was still too dark. The chemicals for the color was more gentler on my scalp but it still caused some slight itching 2 days later after coloring was done. Plus it still didn't cover some of the stubborn grays on the sides of my face.On the plus side, I like the convenience & privacy of having it done @ home. Also I'm saving so much money going to a salon. I do want to try a little lighter color though 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLiza- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Too much goldBrassiness in root area and all over tone. 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathleen - We’re sorry that your recent formulation turned out brassier than you expected. Your colorist has reviewed your comments and adjusted the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to your reformulation and hope to create a color to better suit your needs. |
Too RedTrying to remove all brassy undertones and this isn't cutting it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMeagan- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Excellent productMy hairdresser told me the color looked great! Easy to use, great coverage for my gray. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Loved It!Very easy to use. Came out looking like I had it done in a salon. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |