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Color Set
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66,713 Verificado Comentarios de clientes |
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SadI had been waiting and waiting to dye my hair because it never turns out right. Thought this would be a good way to get a good color. WRONG! My natural color is a boring light brown. I had lighter blondish/red tones towards my ends from a yr old dye job. I was really just wanting to get back to my natural color. I ended up super dark with a greenish grey tint. It looks nothing at all like the color description. It is so shockingly dark that it looks like I'm wearing a wig. Seriously embarrassed to have to leave my house tomorrow. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSara- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
I HATE MY HAIR-IT'S A DISASTER!Going on vacation and now only have 1 day to fix and don't even begin to know how. THIS COLOR IS WAAAYYY TO DARK, IT CAME OUT ALMOST BLACK, NOT BEAUTIFUL SHADES OF BROWN W/RED TONES AS I SELECTED. If you, or anyone out there can help, please advise ASAP. I will try this 1 more time due to their guarantee, but never again after if same, or similar thing happens. I will say, after coloring on my already permed hair, it didn't make hair crunchy or over-processed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTuscanDremer- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
Like washing playdoh out of my hair.This was a horrible experience. Why do i need a separate bottle for roots and ends? Why do I need to bring the remaining color in the shower with me and add it to my already saturated hair? And WHY did the dye turn my hair into a sticky, gummy terrible mess when it was rinsed?? I was rinsing for 30 minutes! Your shampoo and conditioners were absolutely no help - shampoo did not even lather. I used my own after and also needed to brush and comb chunks of waxy feeling dye out of my hair. Still, it does not feel restored. After reading other reviews, I see that other customers also had this same issue. You should consider researching the color combos of everyone and see if there is a correlation. Please refund my money. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNicole- We’re sorry that your hair felt waxy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Very pleased.Easy to use, clear instructions and good results. I have adjusted the colour to darker for the winter months. The shampoo and conditioner is the BEST I have ever found for my very curly hair. Excellent communication and prompt, helpful responses. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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custom hair colorMy haircolor is great . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Natural Looking Hair ColorVery natural looking color. I get lots of compliments on my hair color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Coulnt ask for betterColor holds well, and is just right for me 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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I was nervous, but...I LOVED the color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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I think I finally found my best colourFINALLY found the best colour for my skin! every other time I tried box colour it was too red, too something. This is so nice and made me very happy, I can only say wonderful things about this eSalon experience. I have gotten many compliments. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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my colorThank you! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |