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Color Set
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66,713 Verificado Comentarios de clientes |
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Exceeded my expectations!I was so sceptical that I didn't try the product for a few months. I had been to hair stylists who could not capture the color I wanted so I didn't believe that eSalon could either. I thought, " this is crazy...try it"! I had a dear friend to apply it and the color was perfect!. Each touch-up application exceeds my expectations. I will use no other hair color product! I love eSalon!. Thank you for what you do! You are the Best! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Quality ProductThe product was pure quality. The color was perfect, and left my hair soft and shinny. Most importantly, my hair stylist approved. I have very stubborn gray sideburns, and the gray was not completely covered on my first try. However, my eSalon stylist is working with me on that issue. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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i love itI'm in love with this company I will never go back to traditional hair dye again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Convenient sLiving in bush Alaska it is very difficult to get hair color period. ESalon makes it easy. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Red!I had wrote that my hair pulls red and I don't want red. And what did you send me RED! We had a family get together and my hair looked horrible!!!! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCatherine - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we processed a complimentary reformulated hair color order. Again, we’re sorry that you were unhappy with your experience and look forward to hearing your feedback. |
Made my hair sticky and waxy!This is my fourth order. The first 2 came out great. The previous one came out with some stickyness but nothing I was too bothered by. This time my hair was so sticky and waxy that over 3 days I had to wash my hair 7 times to get it somewhat soft and manageable. I still think it needs another wash before I feel like my hair is back to normal. I don't know what changed but this formula is just not someting I am willing to try again. I will be cancelling my subscription and want my money back on this last order. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSuzanne - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |
Too dark not as expected.I know that dark brown is DARK but this looked like BLACK. I wanted it to look like dark red brown and it didn't. I am on a fixed income and the price of 20.00 each order is too much for me to handle. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTheresa- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Unhappy :(Hello, I am so unhappy with the results this time!! It's not my first time. I did exactly the same thing I have always done, but was very disappointed because my grey was not covered at 100% and color faded after the second shower!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMai- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Didn't like itI tried it twice with adjustments, but the color didn't last long and it faded quickly. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulie- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
E-SalonI tried the s-Salon hair products and it makes my hair bleed. Two weeks later, my hair was still bleeding from the esalon products. I have stained my favorite blouses, towels my bed sheets and pillow cases. It was so aggravating. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulissa- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |