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Color Set
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66,736 Verificado Comentarios de clientes |
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Waxy greasy hair after usingI used this product for the first time exactly like the instructions said to. I now have waxy and greasy hair to the point that I have to wear it in a bun so I can still look professional at work. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeanna - We’re sorry that your hair felt greasy after your color application. Since you have expressed that you were unsatisfied with our product, we have sent you an email with more information in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Wonderful Service and ProductMy grey seems to be coming through in the front after 2-3 weeks. So my stylist is making a new formula to help me with my issue. The color is great and the customer service very prompt and attentive to my needs! I was scared to death to do my own hair but the user friendly instructions helped me step by step. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Making adjustmentsMaking adjustments for gray coverage 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Custom Hair ColorI was not happy at all. Only after two washings my color turned very dull. Did not cover my grays very well. I bought the touch up spray for my gray roots. A total waste of money. I should have sent my product back for a refund. I went back to my hair dresser. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTeresa- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
I think I’ll stick with the salonIt was sub par hair coloring. I have blond hair it usually holds color well. I wouldn’t pay the full price for the color I received but at a discount it made it a little better. I think I’ll just pay the extra and get it done at the salon. At least the color will last more than a few days that way 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJohanna- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Loved the coloringI bought this hair coloring in hopes to cover my grey hair. The coloring I had been using was from L'Oréal and within a month it was already fading. I have a difficult time trying to find anything to stay on the grey more than a month. This stayed on my hair about the same length of time. I was really hoping that it would stay longer, but it didn't. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristie - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
hair colormakes my hair to dry very brassy. need to ADD OILS TO HAIR COLOR, LOOSING HAIR EASILY BREAKS ENDS 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela - We’re sorry that your recent formulation turned out brassier than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs. |
Faded out endsBy following the directions the overall color of my hair varied as you went from root to ends. Looked like a bad biolage color. If I did all over not just the roots then it would be a different color on the roots than the rest. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKayla - We’re sorry that your hair color came out uneven. We’d love to remedy this and have sent you an email with more information. Once your next order processes, your colorist will review your comments and photos and make any necessary adjustments. We look forward to crafting your reformulation. |
TERRIFIC COLORI love the dark brown with mahogany -- it matches my original hair color almost perfectly. My husband who always loved me as a blond now says that he likes my dark brown color. Very happy. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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I love the colorIt's great at covering grays and I use it along with the highlight kit 0 de 0 personas encontraron este comentario útil. ¿Y tú? |