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Color Set
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66,713 Verificado Comentarios de clientes |
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AwesomeI love it so happy with my purchase 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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I'm in LOVEYes, I'm in love and I don't say that for just anything. I have been coloring and bleaching and frying and damaging my hair for the past 20 years! And of course I always think I can figure it out on my own and take it where I want. It was a split second decision to order from eSalon. The step by step was super easy and I uploaded a picture so my stylist could see what we are working with! I received it today (super fast shipment) and dyed my hair tonight. I am overjoyed with the rich auburn color that I have now! To top it off my hair feels amazing! Super excited I gave this a shot and that it will come every 4 weeks!!! Thank you!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Not even closeI went with a copper blonde color. The picture of the color i choose showed an almost ginger kind of color. My hair had been previously bleached and I included this in my consultation. When I received my color in the mail I was really excited and immediately began the process... The color was nothing, not even a little bit close, to what I was expecting from my consultation. My hair turned out to be a purplish/slight rose gold color (this is the best way I can describe it). I went to the salon first thing the next day and had it fixed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrittany- We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Custom Hair ColorWorked with me until the color was adjusted to a color I liked. Good Gray coverage, too. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Did not turn mahogany redThe color came out dark brown instead of mahogany red. It did successfully take out my old highlights which I'm extremely satisfied about but I was hoping more of a reddish hue overall. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Not sure yet...Just notified today that my 2nd hair color shipment has been sent to the shipping carrier. Problem is that I used this product to color my hair for the very first time just 10 days ago - which means that "the jury is still out" as to how my color is holding up, whether or not I wish to make a color change, or if I even plan to continue using the product! I do not appreciate not being given an opportunity to make changes. Even now, when I try to make online changes re: the next delivery date, I am unable to do so. Hmmm... 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaureen - We're sorry to hear that you were disappointed by your experience, per our Satisfaction Guarantee. We will reach out to you shortly with more information. |
didn't suit meI did speak to you about the product it wasn't suitable I had itchy irrit able skin for days also I didn't realise it was going to cost so much I am a pensioner so you said you wouldnt send any more and then I get an email today saying it's time for your colour I move house in a couple of days so I wouldn't get it anyway please don't send anymore 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJudith- Whenever you place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. This just explains that you can pause, modify or turn off the service at any time through your account or by giving us a call. Also, we’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Doesn't cover all the graysMy grays look pink instead of dark blond with copper 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKristy - We’re sorry about your experience. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Very wrong color !The color was way to dark for me and turned brassy after washing ..... I won't use this product again...... Nice packaging though... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebra- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
lightlab custom highlights-Awsome product!Tried it for the first time and I’m very satisfied. Exactly what I expected from my Colorist, she nailed the highlights that blends-in perfectly with my base hair color. I’m very happy with customer service and their professionalism. I feel Esalon truly cares about me as a customer and I look forward to my next order! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |