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Color Set
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66,713 Verificado Comentarios de clientes |
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Fab!Fabulous color, easy to do! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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My Color is gorgeous!I receive many compliments on my hair color. Even my hair stylist is impressed! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Never again!I did a lot of research on this company and a competitor before I decided to go with Esalon. Big mistake. I can't wash out the color from my scalp, sections of my hair and roots look black when I ordered dark chocolate. My hair is naturally curly and so dry unlike any color I have ever used both colored by myself and in salon. It's taken two coconut oil masks to get any moisture in it and I still am rinsing color out with 5 washes. Followed directions to a T. Thank God it's around Halloween so I can pass it off as part of my costume since my hair is so fried I can't do another color without further damaging my hair. Never again! Want a refund please! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDanielle - We’re sorry you have been unhappy with your hair color and that it has been hard to remove. We have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Not HappyI changed my review cause this time I ask for purple dye and I got no purple at least the first time I did it I got a hint of purple ! Will not order again , do love the shampoo and conditioner tho would do 0 stars for this if I could 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDear Brenda - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Hair ColorCustom hair color does not last as long as I expected although it does last longer than regular store bought hair coloring. And the color is a much better match to my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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hoping for a little morethe coverage of the gray is problematic and the shine is lacking on the black color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNaomi - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
second time having it come out and this was worseIt was too dark and too flat. It made me look washed out. Honestly, this is the second time the color has been shipped and I was my hair EVERY 3 days. Color was dull looking and washed out after a month... do the math, it should have lasted much longer than that especially when I was it every 3 days using a color safe shampoo and cond that is sulfate free. I'm not happy at all. Your color formula dries out my hair! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatricia- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
UnhappyUsed the soft black last night and followed instructions to the tee. I can still see a few grays and my previous hair color is still noticeable through out. Not impressed and a little frustrated because I want the black to be even thoughout but I don't want to add more chemical to it and potentially cause more damage. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosB- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Destroyed my hairI'm not sure why, but the products destroyed my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStephanie - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. |
To darkVery dark 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlexis - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |