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Color Set
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66,736 Verificado Comentarios de clientes |
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Thanks for nothingI canceled an order but apparently it's being shipped anyways. Awful customer service. 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessica - We apologize for any confusion. In reviewing your account, we can confirm a request to cancel your service was submitted yesterday, November 2nd. Per your request, we cancelled and refunded your current order and cancelled your hair color Plan. We hope you consider using our service again in the future. |
Color did not match requested colorI received my hair die and was super excited as in the past I have been happy with the outcome. My hair turned out very golden/red toned and it was supposed to be ash. I followed directions to a T and it covered fine, but the color was not ash as it was supposed to be, and nothing like the picture I chose from when ordering. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKayley - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
My hair turned out redI used the “custom” color that was made and my hair turned red. My husband said “at least it’s not fire engine red” it was terrible 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDiane - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Didn't like the colorIt also made my hair look frizzy 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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DisappointedMy “custom” color was darkest brown intense pearl and it’s nothing close to that. My hair actually looks black with no sign of violet. I really wanted to love the color, but sadly that’s not the case. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCassandra - We’re sorry that your hair color turn ed out differently than you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
So naturalI get so many compliments 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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color treatmentit is an excellent product 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Good stuff!I really like this haircolor! I am still working on the right shade of color. They are willing to work with you to get it exactly right. Lasts longer than store bought color, and covers grey better. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Great colorGreat price and product 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Great ColorI am so happy with my color!!! I love that every box comes with stain guard so I don't get dye all over my head! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |