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Custom Color Set
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66,566 Verified Client Reviews |
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Color doesn’t stick for more than 2 weeksI’m finding that within 2 weeks the greys are coming through at a rapid rate. Has the formula been changed? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Dee, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! (: |
I had high hopes for this colour.My experience was disappointing. I followed the instructions as given and outcome wasn't great. Poor coverage. Some of my greys and roots did take the colour at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Kristin! We are so sorry to hear your color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Loved the color but it did not cover my grayThe color was just a beautiful color but it did not cover my gray and this was a permanent color. I left it on 30 minutes as well. Would love to know how I can continue with this color and make sure it covers the gray. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Dana, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Didn’t workI followed the instructions and the color did not cover my grays. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Tami, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! (: |
Disappointing end resultSadly the colour didn't match as well as I was hoping. It didn't cover my greys as well as I'd hoped either. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel H. - Thank you for your feedback! We're so sorry to hear that your hair colour didn't meet your expectations. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details. |
Not the colour I wantedUnfortunately I’ve been left really disappointed with the results of my colour. I requested an ashy strawberry blonde and sent in photos of my current colour. After a really long delay in getting it sent to me, it’s come out brown and the lengths of my hair are a different colour to the roots, and much darker than I’m used to. I requested the lightest colour available to me. I wish I’d just stuck to my usual box dye. I’d hoped esalon would give me a lovely natural colour that I’d love but I’m left hating my hair and they don’t seem too concerned. It’s also quite frustrating that they say they give you a second bottle of colour for FREE!!! And even sticker it as being free… when in fact it’s for the ends of your hair?!? I had to reread the instructions 10 times to check I hadn’t missed something. There was lots of product left over in both bottles of colour. One bottle could have easily done one application but the ends and roots colour are different. I didn’t want to leave a negative review, I was hoping esalon would respond to me via email to try and rectify it as per their satisfaction guarantee but as they haven’t, so I am sharing my experience here. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessicca L. - Thank you for taking the time to share your feedback with us. We’re so sorry to hear that you are disappointed by your hair colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Very disappointedI followed all directions on covering my grey but when I got out of the shower and dried my hair my grey was still there! It wasn’t a good color I asked for a soft black with a violet shade what I got was a dark brownish red color. My grey is still there too. Sorry not for me! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Wendy, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Nice, but too darkI was expecting brighter and redder, it looks nice, but it’s too dark and brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Hannah, Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Asked for Auburn. Ended up with pitch black hair. How?I'm so confused how this happened. I'm also disappointed in myself for trusting esalon knew what they were doing. My hair texture feels amazing though. That's why I gave 1 star. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaxine - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
I wasn't satisfied with the high value and it doesn't deliver what it promises.the product does not cover 100% gray hair as promised 🥹 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Ingrid! We are sorry to hear your greys are not fully covered. Please check your emails, we just got back to you to help you further. |