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Custom Color Set
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66,736 Verified Client Reviews |
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Customer hair colorPlease that it cover my grey, color is beautiful, but it is darker than what I wanted. Excited to receive my next shipment to try the adjustments that was made in my color😊 0 of 0 people found this review helpful. Did you? |
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Liked the colorI liked the color, but it did not hold long on my grays. I expected it to last longer than over the counter color. 1 of 2 people found this review helpful. Did you? |
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Two of a kind.I disliked the color. Too gold 3 of 7 people found this review helpful. Did you? |
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Response From Our ExpertsDebi - We apologize that your most recent was too gold. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
DisappointedI was impressed with the packaging but extremely disappointed in the color. The color I received was suppose to be light brown ash but it turned out a copper orange brown color, not at all what I was looking for. Now I have to make an emergency salon appointment to fix it. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We're sorry your first order was not what you were looking for. We see that our representatives have already reached out to you and sent you an adjusted order at no charge, per our Satisfaction Guarantee. We hope this color is your perfect match! |
To darkwasnt what i expected 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJane - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Not impressedThe presentation and everything looked nice. But if you don't read the directions you wouldn't know that the 2 bottles you receive are 2 different mixes for your hair. Talk about confusing. Then... after applying the root color I mixed the 2nd bottle and the color was not what I wanted. I wanted to get rid of my red hair and I end up with red dye. when everything was all said and done the color didn't cover my grey. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsValerie - We apologize for any confusion. Our Chocolate is a warm brown, and we create a bottle specific to your ends because they absorb color differently and would darken if the wrong color was used on them. We'd love to reduce the red in your color and improve your gray coverage, so we have added a free order credit to your account. We’re committed to delivering results you can fall in love with, and we look forward to proving it to you. |
Horrible color......I am beside myself!I was to get Strawberry Blond but I NOW LOOK LIKE CARROT TOP!!!! RED....WHAT CAN YOU OFFER ME TO UNDO THIS HORRIFIC COLOR!!! I AM SO LIVID. I LOOK LIKE RONALD MACDONALD. ATROCIOUS. IT HURTS TO LOOK AT. PLEASE RESPOND 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - We truly value your results and we will look into this matter to help you immediately. We will be reaching out to you shortly. |
Like productReally convenient. Perfect color every time 0 of 0 people found this review helpful. Did you? |
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Perfect match!Product was awesome and exactly what I was hoping for. I loved that they had questions and emailed me individually to make sure the formula was just what was needed. 0 of 0 people found this review helpful. Did you? |
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Love esalonVery convenient. Great product. Even the shampoo and conditioner are excellent. Love how it comes in the mail. I have long hair And esalon is WAY cheaper than going in to get my hair colored or roots done. LOVE IT 0 of 0 people found this review helpful. Did you? |