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Custom Color Set
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66,541 Verified Client Reviews |
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Color changed no customer serviceThe last order of asked to return to a previous color. The box of color o received was not the previous color I had. It fried my hair and my colorist is ignoring me. I have skipped to boxes because they are ignoring me and I sure don't want the same thing I just had but can't get anyone to respond much less change it back. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color not rightThe quality of product seemed to be good but the color was wrong and now I have strawberry blonde hair. Also didn’t fully cover gray. I’d asked for ash tones or champagne color and this was bright yellow. Hard to tell when selecting colors online. Not sure what to do to correct 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Marilee, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. (: |
Not impressedThe color was too dark. I really didn't see much difference in your hair color and the hair color I pay $10 for at Walmart. It didn't cover my grays well at all. The booster conditioner leaves my hair greasy the next day. The only thing I did like is that there is no color wash out in the water on your next shampoo. I will not be ordering this product again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Kelley, Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. (: |
Too dark was way off in colorIt wasn’t even close to medium brown and was very disappointing, way too dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
color is not longer relevanttoo red my hair is grey now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
Horrible!Hair color was supposed to be changed to something lighter with more red. I have dark brown hair now with a hint of red after using my last order. I am PISSED!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not exactly the right colour nowIt just seems too pink rather than golden 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Nano! We are sorry to hear the color wasn't right. Please check your emails, we just got back to you to help you further. |
Not receivedI cannot write a review when the product has not been delivered. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Christine! We are sorry to hear your order hasn't arrived. Please check your emails, we just got back to you to help you further. |
Grey hairThe colour was right but it did not cover my grey hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Tina! We are sorry to hear your greys weren't covered. Please check your emails, we got back to you to help you further. |
Horrible coverageThis product does not cover grays at all! I end up with a caramel colour over my grays & grays that were not touched. (My hair is dark brown) No matter how much they try to adjust my order, it’s always horrible. This is not a salon level product. My hairdresser has no problem covering my grays with professional salon product. Do not waste your money, as I have so many times! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandi - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |