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Custom Color Set
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67,076 Verified Client Reviews |
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Sometimes you know yourself betterI completed all of the appropriate information including adding pictures. The colorist customized a color they thought would suit me better than the color I had selected which I appreciated given I am far from a stylist. However, because my hair was two different colors, the ends darker, the color they customized did not blend the two together and instead left me with roots much lighter than they’ve ever been, gray hairs entirely exposed, and the length of my hair 2-3 shades darker than any of it. They are supposed to give me the color I originally requested for free but I’ve yet to get any response so we will see. Worst part is I had waited to grow out my old color as long as I could before coloring again and really thought this was going to be such a great at home remedy. Hoping my opinion can be swayed! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAshley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Not satisfiedI do not like the color I am getting. I have tried several times to cancel my account, my next move is to call my bank and cancel payments 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarolyn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Love it!!!Highly recommend this product, is just the colour I wanted fo ages and finally got it!!! I'm soo happy and love the way my hair looks, thanks xxx 1 of 1 people found this review helpful. Did you? |
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My natural hair came backMy natural hair came back within 7 days, it’s the same procedure I have seen my cosmetologist sister do. And the local beauty supply is cheaper 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWendy - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Not satisfiedI'm not satisfied with this company at all. I have to ride to get these shipments to stop 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarcella - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
About how this store worksI am not happy when I tried 1st purchase and I am surprised yesterday they charged me $33.77 for an order doesn't do for me. Is an auto purchase. So! I don't want to be forced to use a product that didn't order by me. Now I want to cancel the order and my money back. Because that purchase, I did in December was a test and I don't like it. To pay $33.77 is better to go to the salon and apply the color with am expert and have the guarantee the color could be good in my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSikiu - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Perfect ColorPerfect color match, hair was soft & shiny 9 of 9 people found this review helpful. Did you? |
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Very impressedThird time of using and still happy with results. The consistency of colour gives perfect results every use. Best none salon colour used. 10 of 11 people found this review helpful. Did you? |
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Awesome colorI love the color and ease of use. It is great 👍. 10 of 13 people found this review helpful. Did you? |
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Former (15yrs.) Cosmetologist honest review...I am going to just jump right in... Pros: 1. Home delivery, what's not to love about that? 2. Clear directions and everything you need to DIY 3. Love that it came with 2 sets of gloves, stain remover, a skin prep pack, and the bonus sticker so I could put those directions right on my mirror! 4. The money savings vs. going to the salon is HUGE 5. The option to apply with a brush or bottle is nice 6. The quality of the packaging/merch is amazing 7. I loved seeing my name on the product that was fun Side note; I didn't even have to use the stain remover and for me, that was a surprise because that has always been an issue in the past. Yay. Con's 1. This was my first order and though I sent in a slew of current photos of myself, my hair condition, % of grey, and photos of my previous hair color, online pix I found showing the color I wanted, and a very detailed email outlining what I wanted, the color didn't quite give me the results I was expecting given the extensive info. I provided. I wanted more red and maybe a level lighter. Having said all that I AM STILL VERY HAPPY because it did cover my minimal grey and the level of color is still great. I understand red is hard to deposit but with today's color being what it is you should at the very least get the results you want and then it fades within a dozen washings. 2. I have to apply the color, lol 3. I don't get that great salon shampoo, conditioner, massage, and style. lol 4. I don't have eyes in the back of my head to apply the color well. lol I would have added before and after photos here but there is no link or ability to add attachments. I will let my specialist know about my experience and I've no doubt the next shipment will be the perfect color. These things take time and I look forward to being a long-term customer. I hope my review helps new customers take the plunge. 3 of 3 people found this review helpful. Did you? |