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Custom Color Set
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66,566 Verified Client Reviews |
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Cannot get color rightI’ve used this product twice, at the recommendation of the esalon colorists, very disappointed as my roots ( dirty blonde hair) have come out an orangish brassy color. Not sure how I can fix this myself, will likely require an expensive trip to the salon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindy- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorI'm not sure if I might have chosen the wrong color. I wanted a bright copper color. I keep getting dark brown. It saids copper brown. I'm about to stop ordering. I'm giving it one more chance 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Omayra, We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Color was not at all what I expected....Color was very different from what I expected it to be. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJillian - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
kind of covered graysDidn't cover my grays fully - they are now lighter reddish colour. Not impressed, unfortunately 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Boyana! We are sorry to hear your greys weren't fully covered. Please check your emails, we got back to you to help you further. |
I am not a flipping redheadI have written and written, and still you are convinced you will make me a red head. I’m done! You all need to LISTEN to customers or you will lose them! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaryKendalyne - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Same exact color as before.Sorry, there was no change in my color after using my last color set after requesting more red. Helps that you do not disclose what is sent thus , like the “Emperors New Clothes” we think it is different. It was not. I requested more red. More questions should have been asked. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Christine, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Got it wrongFollowed tie directions carefully and the color was a dark brown mass. No dimension of color or shine. I washed it twice and got out some of the dark and unflattering mass but at least another wash until it looks like hair. Very disappointed. Please cancel future orders. I am no longer a customer! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Rita, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too brassyWhen selecting my color, I noted to the "hair care persons" that my hair held a lot of red and I usually go with the cool ash colors. I didn't get that but tried it anyway. I didn't like it at all and had to buy toner elsewhere to get rid of the brassy yellow blonde. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela -Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
Disappointed & dissatisfied in the color hair provided.I actually just used my first purchased of hair color. My sister did my hair & it turned out back to my normal color of dark brown. My color was chosen to be muhagony copper. Does not look at all muhagony or copper at all. Also I was charged on my April bill $38. When it was supposed to be $28.00, why? It's part of why I canceled my subscription with you. Mind you I did it before I did my hair color. Now there's 2 reason why I won't go back. I wanted some kind of muhagony or burgundy color. Auburn looks nice on me ( light) the picture I sent of me had some Lind of red in it. It was not dark brown. I would like a refund or try to get a better color choice for me & not charge me for it. Thank you for hearing me out, Brunilda Gonzalez 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrunilda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not in loveI did like the packaging and the consistency of the product. The colour I did not like at all because it was just a jet black colour with no undertones. Although I mentioned I love coffee shades. Most importantly it has caused me a vulva infection which has never happened before with another dye. Whenever I shower it gets triggered. Never again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNayab - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |